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The control chart is a fundamental tool in statistical process control (SPC), widely employed in manufacturing and construction industries for process monitoring with the primary objective of maintaining quality standards and improving operational efficiency. Control charts play a crucial role in identifying special cause variations and guiding the process back to statistical control. While Shewhart control charts excel at detecting significant shifts, EWMA and CUSUM charts are better suited for detecting smaller to moderate shifts. However, the effectiveness of all these control charts is compromised when the underlying distribution deviates from normality. In response to this challenge, this study introduces a robust mixed EWMA-CUSUM control chart tailored for monitoring processes characterized via symmetric but non-normal distributions. The key innovation of the proposed approach lies in the integration of a robust estimator, based on order statistics, that leverages the generalized least square (GLS) technique developed by Lloyd. This integration enhances the chart’s robustness and minimizes estimator variance, even in the presence of non-normality. To demonstrate the effectiveness of the proposed control chart, a comprehensive comparison is conducted with several well-known control charts. Results of the study clearly show that the proposed chart exhibits superior sensitivity to small and moderate shifts in process parameters when compared to its predecessors. Through a compelling illustrative example, a real-life application of the enhanced performance of the proposed control chart is provided in comparison to existing alternatives.
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