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"I don't know how to help with that" - Learning from Limitations of Modern Conversational Agent Systems in Caregiving Networks
11 references·3 citing·53 second hop
"I don't know how to help with that" - Learning from Limitations of Modern Conversational Agent Systems in Caregiving Networks (2023)"I don't know how to help with that" - Le…An Empirical Study of Older Adult’s Voice Assistant Use for Health Information Seeking (2022)An Empirical Study of Older A…Empowering Dyads of Older Adults With Mild Cognitive Impairment And Their Care Partners Using Conversational Agents (2021)Empowering Dyads of Older Adu…Technology and Caregiving: Emerging Interventions and Directions for Research (2020)Technology and Caregiving: Em…Voice Interfaces in Everyday Life (2018)Voice Interfaces in Everyday …Multi-stakeholder perspectives on information communication technology training for older adults: implications for teaching and learning (2018)Multi-stakeholder perspective…Guidelines for Creating Senior-Friendly Product Instructions (2018)Guidelines for Creating Senio…Social Support and “Playing Around” (2015)Social Support and “Playing A…A home-based individualized information communication technology training program for older adults: a demonstration of effectiveness and value (2014)A home-based individualized i…Learning and using technology in intertwined processes: A study of people with mild cognitive impairment or Alzheimer’s disease (2013)Learning and using technology…How Older Adults Learn to Use Mobile Devices (2012)How Older Adults Learn to Use…Suede (2000)SuedeLarge Language Model–Based Agents for Physical Activity and Cognitive Training: Scoping Review (2026)Large Language Model–Based Ag…MindTalker: Navigating the Complexities of AI-Enhanced Social Engagement for People with Early-Stage Dementia (2024)MindTalker: Navigating the Co…"They Make Us Old Before We're Old": Designing Ethical Health Technology with and for Older Adults (2024)"They Make Us Old Before We'r…Older adults' use of information and communications technology in everyday life (2003)Designing for Older Adults (2004)The impact of aging on access to technology (2006)Older Adults’ Deployment of ‘Distrust’ (2018)Technology Adoption and Learning Preferences for Older Adults: (2021)Design Guidelines of Mobile Apps for Older Adults: Systematic Review and Thematic Analysis (2023)Social Learning Theory (1977)Social Learning Theory. 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A case of a digital literacy program for older adults (2025)A simplest systematics for the organization of turn-taking for conversation (1974)A simplest systematics for the organization of turn-taking for conversation (1974)Pragmatics (1983)What Makes a Good Conversation? (2019)Use of Intelligent Voice Assistants by Older Adults with Low Technology Use (2020)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Basics of Qualitative Research: Techniques and Procedures for Developing Grounded Theory (2010)Qualitative Inquiry and Research Design: Choosing Among Five Approaches (2015)Caregiver perspectives on a smart home-based socially assistive robot for individuals with Alzheimer’s disease and related dementia (2020)“Because I’m Old”: The Role of Ageism in Older Adults’ Experiences of Digital Literacy Training in Public Libraries (2021)Older Patients’ Competence, Preferences, and Attitudes Toward Digital Technology Use: Explorative Study (2021)Older Adults' Reasons for Using Technology while Aging in Place (2015)Families Caring for an Aging America (2016)Tech Adoption Climbs Among Older Adults (2017)Emerging Issues of Intelligent Assistive Technology Use Among People With Dementia and Their Caregivers: A U.S. Perspective (2020)Domain Experts on Dementia-Care Technologies: Mitigating Risk in Design and Implementation (2021)Requirements for Unobtrusive Monitoring to Support Home-Based Dementia Care: Qualitative Study Among Formal and Informal Caregivers (2021)Interventions targeting social isolation in older people: a systematic review (2011)Alexa, Are You Listening? (2018)Older Adults Imagining Future Technologies in Participatory Design Workshops: Supporting Continuity in the Pursuit of Meaningful Activities (2024)Between reality and delusion: challenges of applying large language models to companion robots for open-domain dialogues with older adults (2025)The role of site features, user attributes, and information verification behaviors on the perceived credibility of web-based information (2007)"Accessibility Came by Accident" (2018)Examining the context‐specific reasons and adoption of artificial intelligence‐based voice assistants: A behavioural reasoning theory approach (2023)Studying Exploration & Long-Term Use of Voice Assistants by Older Adults (2023)Trust, Comfort and Relatability: Understanding Black Older Adults’ Perceptions of Chatbot Design for Health Information Seeking (2023)The Life Review: An Interpretation of Reminiscence in the Aged (1963)Delivering Cognitive Behavior Therapy to Young Adults With Symptoms of Depression and Anxiety Using a Fully Automated Conversational Agent (Woebot): A Randomized Controlled Trial (2017)My Chatbot Companion - a Study of Human-Chatbot Relationships (2021)State-of-the-Art HCI for Dementia Care: A Scoping Review of Recent Technological Advances (2025)"Words are not enough": Examining Emotional Support by Conversational AI for Caregivers (2026)A scoping review on conversational AI in mental health: A human-centered perspective (2026)Creating ‘a Simple Conversation’: Designing a Conversational User Interface to Improve the Experience of Accessing Support for Study (2022)Probing a Community-Based Conversational Storytelling Agent to Document Digital Stories of Housing Insecurity (2023)Switch2Move: Designing a Tangible Interface with People Living with Dementia for Initiating and Engaging in Music-Supported Exercises at Home (2023)
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References

  • 2018Voice Interfaces in Everyday Life718 cited
  • 2015Social Support and “Playing Around”329 cited
  • 2000Suede230 cited
  • 2020Technology and Caregiving: Emerging Interventions and Directions for Research180 cited
  • 2012How Older Adults Learn to Use Mobile Devices161 cited
  • 2021Empowering Dyads of Older Adults With Mild Cognitive Impairment And Their Care Partners Using Conversational Agents105 cited
  • 2022An Empirical Study of Older Adult’s Voice Assistant Use for Health Information Seeking89 cited
  • 2018Multi-stakeholder perspectives on information communication technology training for older adults: implications for teaching and learning86 cited
  • 2014A home-based individualized information communication technology training program for older adults: a demonstration of effectiveness and value39 cited
  • 2013Learning and using technology in intertwined processes: A study of people with mild cognitive impairment or Alzheimer’s disease38 cited
  • 2018Guidelines for Creating Senior-Friendly Product Instructions30 cited

Cited by

  • 2024MindTalker: Navigating the Complexities of AI-Enhanced Social Engagement for People with Early-Stage Dementia61 cited
  • 2024"They Make Us Old Before We're Old": Designing Ethical Health Technology with and for Older Adults13 cited
  • 2026

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Large Language Model–Based Agents for Physical Activity and Cognitive Training: Scoping Review
2 cited