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Service co-design to envision the transformation of museums
16 references·0 citing·38 second hop
Service co-design to envision the transformation of museums (2023)Service co-design to envision the transfo…Museums at Home: Digital Initiativesin Response to COVID-19 (2020)Museums at Home: Digital Init…MUSEUM EXPERIENCE DESIGN BASED ON MULTI-SENSORY TRANSFORMATION APPROACH (2018)MUSEUM EXPERIENCE DESIGN BASE…A Systematic Review on Digital Technology for Enhancing User Experience in Museums (2018)A Systematic Review on Digita…The Multisensory Museum: Cross-Disciplinary Perspectives on Touch, Sound, Smell, Memory, and Space (2017)The Multisensory Museum: Cros…Touching the Past: Investigating Lived Experiences of Heritage in Living History Museums (2015)Touching the Past: Investigat…The Museum as Digital Storyteller: collaborative participatory creation of interactive digital experiences (2015)The Museum as Digital Storyte…Transforming Museums in the Twenty-first Century (2012)Transforming Museums in the T…This is Service Design Thinking: Basics – Tools – Cases (2012)This is Service Design Thinki…Looking Back and Looking Forward: The Rise of the Visitor-centered Museum (2011)Looking Back and Looking Forw…The Participatory Museum (2010)The Participatory MuseumService Design and Organisational Change. Bridging the gap between rigour and relevance (2009)Service Design and Organisati…A Companion to Museum Studies (2006)A Companion to Museum StudiesIntangible Heritage and Intellectual Property: challenges and future prospects (2004)Intangible Heritage and Intel…Looking for Learning in Visitor Talk: A Methodological Exploration (2003)Looking for Learning in Visit…Changing Values in the Art Museum: rethinking communication and learning (2000)Changing Values in the Art Mu…Conceptualizing the latent visitor to heritage attractions (1995)Conceptualizing the latent vi…Logic: The Theory of Inquiry. (1940)Psychological Contracts in Organizations: Understanding Written and Unwritten Agreements. (1998)Reflective Practitioner (2014)Service Design as an Approach to New Service Development: Reflections and Future Studies (2014)Exploring the transformative impacts of service design: The role of designer–client relationships in the service development process (2017)A Human-Centred, Multidisciplinary, and Transformative Approach to Service Science: A Service Design Perspective (2018)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Tourism as experience (1998)Links between Tourists, Heritage, and Reasons for Visiting Heritage Sites (2004)Staying Away: Why People Choose Not to Visit Museums (2017)A hedonic motivation model in virtual reality tourism: Comparing visitors and non-visitors (2019)Discourse Analysis: The Sociolinguistic Analysis of Natural Language (1983)Learning from Museums: Visitor Experiences and the Making of Meaning (2000)Research on students and museums: Looking more closely at the students in school groups (2004)Zoo experiences: conversations, connections, and concern for animals (2008)Using augmented reality and knowledge-building scaffolds to improve learning in a science museum (2012)The Museum Experience (2016)Habitus Clivé: Aesthetics and Politics in the Work of Pierre Bourdieu (2007)A museum for the twenty-first century: the influence of ‘sociality’ on art reception in museum space (2012)Experiencing Exhibitions: A Review of Studies on Visitor Experiences in Museums (2012)Improving service quality through customer journey analysis (2016)Bridging sustainable business model innovation and user-driven innovation: A process for sustainable value proposition design (2017)Service Ecosystem Design: Propositions, Process Model, and Future Research Agenda (2020)Participatory Communication with Social Media (2008)Enacting engagement online: framing social media use for the museum (2011)How do museums foster loyalty in tech-savvy visitors? The role of social media and digital experience (2021)Senses of place: architectural design for the multisensory mind (2020)Immersive Digital Tourism: The Role of Multisensory Cues in Digital Museum Experiences (2021)A review of the effects of architectural stimuli on human psychology and physiology (2022)Museums and Communication: The Case of the Louvre Museum at the Covid-19 Age (2021)Young people and museums in the time of covid-19 (2021)Exploring user acceptance of online virtual reality exhibition technologies: A case study of Liangzhu Museum (2024)The definition of the museum through its social role (2018)Exploring memorable cultural tourism experiences (2019)Heritage, the power of the past, and the politics of (mis)recognition (2022)Museums and the ‘new museology’: theory, practice and organisational change (2013)Equity in informal science education: developing an access and equity framework for science museums and science centres (2014)The Organization of Informal Learning (2016)
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References

  • 2010The Participatory Museum900 cited
  • 2012This is Service Design Thinking: Basics – Tools – Cases798 cited
  • 2000Changing Values in the Art Museum: rethinking communication and learning340 cited
  • 2012Transforming Museums in the Twenty-first Century273 cited
  • 2003Looking for Learning in Visitor Talk: A Methodological Exploration246 cited
  • 2006A Companion to Museum Studies243 cited
  • 2017The Multisensory Museum: Cross-Disciplinary Perspectives on Touch, Sound, Smell, Memory, and Space160 cited
  • 1995Conceptualizing the latent visitor to heritage attractions94 cited
  • 2020Museums at Home: Digital Initiativesin Response to COVID-1977 cited
  • 2009Service Design and Organisational Change. Bridging the gap between rigour and relevance50 cited
  • 2015The Museum as Digital Storyteller: collaborative participatory creation of interactive digital experiences41 cited
  • 2018A Systematic Review on Digital Technology for Enhancing User Experience in Museums40 cited
  • 2011Looking Back and Looking Forward: The Rise of the Visitor-centered Museum39 cited
  • 2018MUSEUM EXPERIENCE DESIGN BASED ON MULTI-SENSORY TRANSFORMATION APPROACH30 cited
  • 2004Intangible Heritage and Intellectual Property: challenges and future prospects

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30 cited
  • 2015Touching the Past: Investigating Lived Experiences of Heritage in Living History Museums29 cited
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