The Effect of Training and Development Effectiveness on Jordanian Municipalities

Abstract

Purpose: This study investigates the impact of training and development effectiveness on Jordanian municipality's performance. It aims to understand the relationship between training programs and municipal outcomes, with a focus on employee performance and organizational effectiveness. Theoretical framework: The study employs a descriptive analysis approach to explore its objectives. It relies on a questionnaire-based data collection method, targeting all workers in Jordanian municipalities and the Greater Amman Municipality. The research uses statistical analysis software SPSS for data analysis and hypothesis testing. Design, methodology, approach: The study's design involves surveying 7043 employees across various job titles in Jordanian municipalities and the Amman municipality. The questionnaire serves as the primary data collection tool. The research utilizes the SPSS program for statistical analysis and hypothesis validation. Descriptive statistics and analytical methods are employed to assess the effectiveness of training and development programs. Findings: The study reveals that the majority of employees are male, aged 40 or younger, with less than 15 years of service. Around 78.5% of employees hold a diploma or higher qualification. The research indicates an average level of approval regarding the performance of municipalities and employees. It establishes a significant impact of training and development effectiveness on municipal and employee performance, influenced by factors such as academic qualification and age. Research, practical & social implications: The findings emphasize the need for tailored training programs, especially for younger employees and newcomers. The study advocates for comprehensive training preparation, evaluation based on predefined criteria, and the allocation of financial resources in municipal budgets for ongoing training and development initiatives. These insights have practical implications for enhancing municipal employee performance and, consequently, the overall functioning of Jordanian municipalities. Originality: This study contributes original insights by investigating the specific context of Jordanian municipalities. It sheds light on the effectiveness of training and development programs, highlighting their influence on employee and municipal performance. The research provides unique recommendations, emphasizing the importance of targeted training for specific employee groups and the necessity of financial allocation for sustained training efforts.

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