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PENGARUH KUALITAS PRODUK, PERSEPSI HARGA, DAN CITRA MEREK TERHADAP KEPUASAN PELANGGAN
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PENGARUH KUALITAS PRODUK, PERSEPSI HARGA, DAN CITRA MEREK TERHADAP KEPUASAN PELANGGAN (2023)PENGARUH KUALITAS PRODUK, PERSEPSI HARGA,…Does quality stimulate customer satisfaction where perceived value mediates and the usage of social media moderates? 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(1988)Customer loyalty: a review and future directions with a special focus on the hospitality industry (2015)Modelling the relationship between hotel perceived value, customer satisfaction, and customer loyalty (2018)Unpacking the halo effect: reputation and crisis management (2006)Protecting Organization Reputations During a Crisis: The Development and Application of Situational Crisis Communication Theory (2007)Parameters for Crisis Communication (2010)Comparing apology to equivalent crisis response strategies: Clarifying apology's role and value in crisis communication (2008)Management Research Methods (2007)Principles and methods of validity and reliability testing of questionnaires used in social and health science researches (2015)Research Methods in Business Studies (2020)Knowledge management processes and sustainable competitive advantage: An empirical examination in private universities (2018)Loyalty toward online food delivery service: the role of e-service quality and food quality (2018)Sample Size for Survey Research: Review and Recommendations (2020)Is “service with a smile” enough? Authenticity of positive displays during service encounters (2004)An Examination of Moderator Effects in the Four-Stage Loyalty Model (2006)Festivalscapes and patrons' emotions, satisfaction, and loyalty (2007)
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  • 1999A Dynamic Model of Customers’ Usage of Services: Usage as an Antecedent and Consequence of Satisfaction1,126 cited
  • 2009The Roles of the Physical Environment, Price Perception, and Customer Satisfaction in Determining Customer Loyalty in the Restaurant Industry845 cited
  • 1999A Dynamic Model of Customers' Usage of Services: Usage as an Antecedent and Consequence of Satisfaction556 cited
  • 2005Customer intention to return online: price perception, attribute‐level performance, and satisfaction unfolding over time458 cited
  • 2015The Impact of Brand Image on Consumer Behavior: A Literature Review379 cited
  • 2005Corporate Reputation and Competitiveness374 cited
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  • 2012Successful customer value management: Key lessons and emerging trends181 cited
  • 2018A conceptual model of corporate social responsibility dimensions, brand image, and customer satisfaction in Malaysian hotel industry181 cited
  • 2012Corporate Brand Image and Customer Satisfaction on Loyalty: An Empirical Study of Starbucks Coffee in Taiwan171 cited
  • 2012Impact of Brand Image, Service Quality and price on customer satisfaction in Pakistan Telecommunication sector

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169 cited
  • 2011New Product Development Processes and New Product Profitability: Exploring the Mediating Role of Speed to Market and Product Quality152 cited
  • 2020Does quality stimulate customer satisfaction where perceived value mediates and the usage of social media moderates?145 cited
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