Impact of social influence on construction workers' intention-to-use exoskeletons

Nihar James Gonsalves · Adedeji Olushola Afolabi · Abiola Abosede Akanmu

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Technology Adoption and User Behaviour Occupational Health and Safety Research Prosthetics and Rehabilitation Robotics

Abstract

Purpose Low back disorder is one of the most prevalent and costly injuries in the construction industry. Back-support exoskeletons are increasingly perceived as promising solutions. However, the intended benefits of exoskeletons may not be realized if intention-to-use the device is low. Social influence could increase intention-to-use exoskeletons. This study aims to evaluate the impact of social influence on construction workers' intention-to-use back-support exoskeletons. Design/methodology/approach A field study involving 37 construction workers was conducted, with workers who used exoskeleton for one week, and their peers and supervisors. Data were collected using questionnaires and semi-structured interviews, and analyzed using descriptive statistics and thematic analysis, respectively. Findings The workers felt that the exoskeleton is easy to use and the functions are well integrated. Workers' intention-to-use exoskeleton was mainly influenced by employers providing and requiring the use of the device. The attitude of the workers and the perception of peers and supervisors did not have a significant impact on workers' intention-to-use exoskeleton, whereas the subjective norm of construction workers had a positive impact on the intention-to-use exoskeletons. Research limitations/implications The study involved only 37 workers, including 15 workers who used the exoskeleton, and 14 peers and 8 supervisors of the workers. Originality/value This study contributes to existing knowledge on the influence of social influence on intention-to-use exoskeletons. The study also highlights how exoskeleton designs and the construction workplace can influence behavioral intention-to-use exoskeletons.

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1989Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology 2003User Acceptance of Information Technology: Toward A Unified View1 2000A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies 2001Understanding Information Systems Continuance: An Expectation-Confirmation Model1 1995Assessing IT Usage: The Role of Prior Experience 1992A Comparison of the Theory of Planned Behavior and the Theory of Reasoned Action 2012Predicting user acceptance of collaborative technologies: An extension of the technology acceptance model for e-learning 2020Control interactions in the theory of planned behavior: Rethinking the role of subjective norm

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