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Enhance understandings of Online Food Delivery's service quality with online reviews · Study

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Enhance understandings of Online Food Delivery's service quality with online reviews

Bohao Ma, Yiik Diew Wong, Chee‐Chong Teo, Ziyan Wang

2023-10-13articleJournal of Retailing and Consumer Services48 citationsclosed

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Customer Service Quality and Loyalty Digital Marketing and Social Media Consumer Behavior and Marketing Influence

Abstract

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Citations in this library

Stored only when both papers are in the corpus — 48 citations exist upstream.

References

1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality

2012Interrater reliability: the kappa statistic

1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions

1984A Service Quality Model and its Marketing Implications

1984Consumer Reactions to Product Failure: An Attributional Approach

2017Marketing survey research best practices: evidence and recommendations from a review of JAMS articles

2016Mining meaning from online ratings and reviews: Tourist satisfaction analysis using latent dirichlet allocation

Details

Year2023

Typearticle

VenueJournal of Retailing and Consumer Services

Languageen

Files0 public / 0

Identifiers

doi10.1016/j.jretconser.2023.103588

openalex_workW4387600636

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