References

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• 2011Examining the Role of Social Media in Effective Crisis Management464 cited
• 2020Political Polarization on the Digital Sphere: A Cross-platform, Over-time Analysis of Interactional, Positional, and Affective Polarization on Social Media435 cited
• 2011How publics respond to crisis communication strategies: The interplay of information form and source383 cited
• 2017Social Media and Crisis Communication213 cited
• 2010Making Sense Sensibly in Crisis Communication: How Publics’ Crisis Appraisals Influence Their Negative Emotions, Coping Strategy Preferences, and Crisis Response Acceptance212 cited
• 2018Tweeting about emergency: A semantic network analysis of government organizations’ social media messaging during Hurricane Harvey144 cited
• 2018Semantic network analysis for understanding user experiences of bipolar and depressive disorders on Reddit83 cited
• 2019Online public response to a service failure incident: Implications for crisis communications71 cited
• 2011Social Media, Crisis Communication, and Emergency Management53 cited
• 2016Brand crisis communication through social media52 cited
• 2022The state of social-mediated crisis communication research through the lens of global scholars: An updated assessment48 cited
• 2018The impact of imbalanced training data on machine learning for author name disambiguation