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Does integrated store service quality explain omnichannel shoppers' online brand advocacy behaviors?: role of memorable shopping experiences, store attachment, and relationship strength
16 references·1 citing·49 second hopsampled
Does integrated store service quality explain omnichannel shoppers' online brand advocacy behaviors?: role of memorable shopping experiences, store attachment, and relationship strength (2023)Does integrated store service quality exp…“PLS-SEM: indeed a silver bullet” – retrospective observations and recent advances (2022)“PLS-SEM: indeed a silver bul…Purposive sampling: complex or simple? Research case examples (2020)Purposive sampling: complex o…Personalization and hedonic motivation in creating customer experiences and loyalty in omnichannel retail (2020)Personalization and hedonic m…Crafting the customer experience in omnichannel contexts: The role of channel integration (2020)Crafting the customer experie…Emotions as core building blocks of an experience (2019)Emotions as core building blo…Showrooming, Webrooming, and User-Generated Content Creation in the Omnichannel Era (2018)Showrooming, Webrooming, and …Customer engagement through omnichannel retailing: The effects of channel integration quality (2018)Customer engagement through o…Exploring the relationship between emotions and memorable tourism experiences through narratives (2016)Exploring the relationship be…A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)A new criterion for assessing…Word-of-mouth communications in marketing: a meta-analytic review of the antecedents and moderators (2008)Word-of-mouth communications …Measuring Experience Economy Concepts: Tourism Applications (2007)Measuring Experience Economy …Customer Self-Efficacy and Response to Service (2006)Customer Self-Efficacy and Re…When Good Brands Do Bad (2004)When Good Brands Do BadCommon method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Common method biases in behav…Variations in relationship strength and its impact on performance and satisfaction in business relationships (2001)Variations in relationship st…PLACE ATTACHMENT: CONCEPTUAL AND EMPIRICAL QUESTIONS (2001)PLACE ATTACHMENT: CONCEPTUAL …Does service journey quality explain omnichannel shoppers' online engagement behaviors? The role of customer-store identification and gratitude toward the store (2023)Does service journey quality …A Conceptual Model of Service Quality and Its Implications for Future Research (1985)The Commitment-Trust Theory of Relationship Marketing (1994)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)The Effect of Electronic Word of Mouth on Sales: A Meta-Analytic Review of Platform, Product, and Metric Factors (2015)Toward a theory of customer engagement marketing (2016)Attachment and Loss (1969)Attachment and Loss. Vol. I. Attachment. (1970)Attachment and Loss. Vol. 1. 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Schema Congruity as a Basis for Evaluating Anthropomorphized Products (2007)Exploring customer brand engagement: definition and themes (2011)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)A primer on partial least squares structural equation modeling (PLS-SEM) (2015)Exchange and Power in Social Life (2017)Digital Analytics: Modeling for Insights and New Methods (2020)Reconceptualizing Integration Quality Dynamics for Omnichannel Marketing (2020)Qualitative Analysis for Social Scientists (1987)Strategies for ensuring trustworthiness in qualitative research projects (2004)Purposeful Sampling for Qualitative Data Collection and Analysis in Mixed Method Implementation Research (2013)Behavioral finance factors and investment decisions: A mediating role of risk perception (2023)Purposive sampling in qualitative research: a framework for the entire journey (2024)Purposeful sampling and saturation in qualitative research methodologies: recommendations and review (2025)When to use and how to report the results of PLS-SEM (2018)A brief review of partial least squares structural equation modeling (PLS-SEM) use in quality management studies (2022)Multigroup analysis of more than two groups in PLS-SEM: A review, illustration, and recommendations (2022)Going beyond the untold facts in PLS–SEM and moving forward (2024)I want it my way! The effect of perceptions of personalization through augmented reality and online shopping on customer intentions to co-create value (2021)Quality of channel integration and customer loyalty in omnichannel retailing: The mediating role of customer engagement and relationship program receptiveness (2021)The customer retail app experience: Implications for customer loyalty (2021)
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References

  • 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.81,863 cited
  • 2014A new criterion for assessing discriminant validity in variance-based structural equation modeling38,283 cited
  • 2020Purposive sampling: complex or simple? Research case examples3,750 cited
  • 2001PLACE ATTACHMENT: CONCEPTUAL AND EMPIRICAL QUESTIONS2,417 cited
  • 2007Measuring Experience Economy Concepts: Tourism Applications1,838 cited
  • 2004When Good Brands Do Bad1,552 cited
  • 2008Word-of-mouth communications in marketing: a meta-analytic review of the antecedents and moderators1,081 cited
  • 2022“PLS-SEM: indeed a silver bullet” – retrospective observations and recent advances625 cited
  • 2020Personalization and hedonic motivation in creating customer experiences and loyalty in omnichannel retail343 cited
  • 2018Customer engagement through omnichannel retailing: The effects of channel integration quality331 cited
  • 2006Customer Self-Efficacy and Response to Service250 cited
  • 2020Crafting the customer experience in omnichannel contexts: The role of channel integration232 cited
  • 2019Emotions as core building blocks of an experience209 cited
  • 2001Variations in relationship strength and its impact on performance and satisfaction in business relationships

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189 cited
  • 2018Showrooming, Webrooming, and User-Generated Content Creation in the Omnichannel Era173 cited
  • 2016Exploring the relationship between emotions and memorable tourism experiences through narratives172 cited
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    • 2023Does service journey quality explain omnichannel shoppers' online engagement behaviors? The role of customer-store identification and gratitude toward the store9 cited