Chat-Bot as a Way to Support Victims of School Bullying

Abstract

This article is devoted to an overview of the sources on therapeutic chatbots, as well as a description of the problem of creating an anti-bullying chatbot. Most chatbots work on the basis of cognitive-behavioral psychotherapy and are aimed at preventing depressive vessels in adults. There are no anti-bullying chatbots yet. There are at least two reasons: the exceptional situation of bullying and the legal aspects of working with teenagers. The specificity of the bullying situation is working with the patient in real life and health conditions. Trauma-focused Cognitive Behavioral Therapy is the most appropriate method of dealing with victims of school transportation. The legal aspect includes the signing of a data revision resolution and the status of a minor in the conclusion of legal negotiations. The article proposes the idea of an author's chatbot, also based on Cognitive Behavioral Therapy and psychological first aid. The author's dialogue agent includes three blocks: work on emotional manifestations, psychoeducation and acute stress relief. In total, the algorithm includes five emotional channels - four dysfunctional and single-functional. The severity of emotional disturbances is measured on a five-point scale and a mood log, by detecting which you can track the effectiveness of the chatbot. A chatbot cannot implement all the functions of therapy, but it can help reduce the level of emotional stress.

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