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Do We Care about Accessibility? An Examination on Airlines Social Media
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Do We Care about Accessibility? An Examination on Airlines Social Media (2023)Do We Care about Accessibility? An Examin…Reflecting on reflexive thematic analysis (2019)Reflecting on reflexive thema…Re-conceptualizing barriers to travel by people with disabilities (2018)Re-conceptualizing barriers t…Inclusive tourism development (2017)Inclusive tourism developmentAir transport and tourism – a systematic literature review (2000–2014) (2017)Air transport and tourism – a…Information provision for challenging markets: The case of the accessibility requiring market in the context of tourism (2013)Information provision for cha…Exploring the role of customer relationship management (CRM) systems in customer knowledge creation (2013)Exploring the role of custome…Accessible Tourism: Concepts and Issues (2011)Accessible Tourism: Concepts …The Flight Experiences of People with Disabilities: An Exploratory Study (2009)The Flight Experiences of Peo…Inherent complexity: Disability, accessible tourism and accommodation information preferences (2009)Inherent complexity: Disabili…A Whole-of-Life Approach to Tourism: The Case for Accessible Tourism Experiences (2009)A Whole-of-Life Approach to T…Sales Technology Orientation, Information Effectiveness, and Sales Performance (2006)Sales Technology Orientation,…Traveling with a disability (2004)Traveling with a disabilityTravel agents as facilitators or inhibitors of travel: perceptions of people with disabilities (2003)Travel agents as facilitators…Passenger expectations and airline services: a Hong Kong based study (2003)Passenger expectations and ai…Disability, holiday making and the tourism industry in the UK: a preliminary survey (2003)Disability, holiday making an…E-reputation: The role of mission and vision statements in positioning strategy (2001)E-reputation: The role of mis…Chinese Culture and Mental Health (1985)Chinese societies and mental health (1995)Current sociological theories and issues in tourism (2012)Tourism: Principles, Practices, Philosophies (1990)Assessing the Travel-Related Behaviors of the Mobility-Disabled Consumer (2001)Tourism destination images of Turkey, Egypt, Greece, and Italy as perceived by US-based tour operators and travel agents (2001)Personal and societal attitudes to disability (2005)Information-enabled tourism destination marketing: addressing the accessibility market (2010)Fundamental Principles of Disability (1996)The Social Model of Disability and the Disappearing Body: Towards a sociology of impairment (1997)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)Examining airline service quality from a process perspective (2004)Expectations and perceptions in airline services: An analysis using weighted SERVQUAL scores (2007)Impact of service quality on customer satisfaction in Malaysia airlines: A PLS-SEM approach (2018)A Dynamic Theory of Organizational Knowledge Creation (1994)Research Design: Qualitative, Quantitative, and Mixed Methods Approaches (1994)Research Design: Qualitative, Quantitative, and Mixed Methods Approaches (2009)Customer relationship management mechanisms: A systematic review of the state of the art literature and recommendations for future research (2016)Knowledge management, customer relationship management and innovation capabilities (2020)SMEs navigating COVID-19: The influence of social capital and dynamic capabilities on organizational resilience (2022)Response Determinants in Satisfaction Judgments (1988)Mail and internet surveys : the tailored design method (2007)Mail and Internet Surveys: The Tailored Design Method (2007)Accessible tourism and sustainability: a discussion and case study (2010)Competing for the disability tourism market – A comparative exploration of the factors of accessible tourism competitiveness in Spain and Australia (2014)Accessible tourism futures: the world we dream to live in and the opportunities we hope to have (2015)The service experience in tourism (1996)Rethinking authenticity in tourism experience (1999)The competitive destination: a sustainable tourism perspective (2003)Smart Tourism City: Developments and Transformations (2020)The political economy of tourism in the third world (1982)Empty Meeting Grounds (2002)A Community-Based Tourism Model: Its Conception and Use (2008)Accessibility and Inclusive Tourism Development: Current State and Future Agenda (2020)From tourism and disability to accessible tourism: a perspective article (2020)Regenerative tourism: a conceptual framework leveraging theory and practice (2022)Extraordinary Bodies: Figuring Physical Disability in American Culture and Literature (1998)A meta-analytic test of intergroup contact theory. 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References

  • 2019Reflecting on reflexive thematic analysis19,565 cited
  • 2009A Whole-of-Life Approach to Tourism: The Case for Accessible Tourism Experiences527 cited
  • 2017Inclusive tourism development479 cited
  • 2003Passenger expectations and airline services: a Hong Kong based study442 cited
  • 2004Traveling with a disability370 cited
  • 2009Inherent complexity: Disability, accessible tourism and accommodation information preferences365 cited
  • 2013Exploring the role of customer relationship management (CRM) systems in customer knowledge creation321 cited
  • 2003Travel agents as facilitators or inhibitors of travel: perceptions of people with disabilities269 cited
  • 2003Disability, holiday making and the tourism industry in the UK: a preliminary survey243 cited
  • 2018Re-conceptualizing barriers to travel by people with disabilities240 cited
  • 2011Accessible Tourism: Concepts and Issues227 cited
  • 2017Air transport and tourism – a systematic literature review (2000–2014)185 cited
  • 2006Sales Technology Orientation, Information Effectiveness, and Sales Performance182 cited
  • 2009The Flight Experiences of People with Disabilities: An Exploratory Study181 cited
  • 2013Information provision for challenging markets: The case of the accessibility requiring market in the context of tourism

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172 cited
  • 2001E-reputation: The role of mission and vision statements in positioning strategy157 cited
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