The Satisfaction Analysis of Bus Double Decker Passengers: A Case Bekasi-Semarang Route

Rahman Bagus Dewantoro · Andri Irfan Rifai · Adinda Fajarika

11 citations0/0 files storedCitizen Jurnal Ilmiah Multidisiplin Indonesia

No readable copy stored yet — this record is metadata only.

No open-access location is known for this record yet.

Literature note Cite in a project Citation map

Transportation Planning and Optimization Customer Service Quality and Loyalty Healthcare Quality and Satisfaction

Abstract

Double-decker buses are the latest mode of public transportation that is one of the choices for travelers. Passenger satisfaction is the main thing, so this mode remains an option and increasingly provides a good level of service. This paper aims to analyze the level of importance and customer satisfaction. The method used is importance performance analysis using survey data with questionnaires. Data was obtained from passengers of the Bekasi-Semarang double-decker bus route, which was found directly at Bulak Kapal Bus Station. The results showed that most of the measured parameters had a high level of satisfaction. However, four parameters need more attention, one of which is the polite staff. The average importance level is 8.93, with a satisfaction rate of 8.78.

Paper brief

Loading…

Cite this work

Citation unavailable for this work.

BibTeX RIS CSL-JSON

No public copy is stored for this record, so only the metadata is cited.

Citations in this library

Citation map →

Stored only when both papers are in the corpus — 11 citations exist upstream.

References

2016The concept of smart tourism in the context of tourism information services 2017Public Transportation: An Investigation of Barriers for People With Disabilities 2018Invest in the ride: A 14 year longitudinal analysis of the determinants of public transport ridership in 25 North American cities 2020Antecedents and consequences of passenger satisfaction with the airport 2021An Integrated Approach of Multi-Criteria Decision-Making and Grey Theory for Evaluating Urban Public Transportation Systems 2017Towards the Development of Quality Standards for Public Transport Service in Developing Countries: Analysis of Public Transport Users’ Behavior 2018Exploring correlates of passenger satisfaction and service improvement priorities of the Shanghai-Nanjing High Speed Rail 2020Elderly Users’ Satisfaction with Public Transport in Thailand Using Different Importance Performance Analysis Approaches

Explore the map →

Papers that cite the same references — the relational fallback while embeddings are still backfilling.

Imported from OpenAlex (CC0) — nothing here is generated.