SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Utilizing Social Media Data for Estimating Transit Performance Metrics
15 references·0 citing·53 second hopsampled
Utilizing Social Media Data for Estimating Transit Performance Metrics (2023)Utilizing Social Media Data for Estimatin…User Perceptions of Public Transport Service Quality (2020)User Perceptions of Public Tr…The relationship between norms, satisfaction and public transport use: A comparison across six European cities using structural equation modelling (2019)The relationship between norm…Passenger-Centric Performance Metrics for the New York City Subway (2019)Passenger-Centric Performance…Determining the level of satisfaction among users of public transport in Lublin (2019)Determining the level of sati…Towards happy and healthy travellers: A research agenda (2018)Towards happy and healthy tra…The Role of Public Transport in Society—A Case Study of General Policy Documents in Sweden (2016)The Role of Public Transport …Customer perceptions of quality of service in public transport: Evidence for bus transit in Scotland (2016)Customer perceptions of quali…Modelling the causes and impacts of personal safety perceptions on public transport ridership (2012)Modelling the causes and impa…On the Asymmetric User Perception of Transit Service Quality (2011)On the Asymmetric User Percep…Style versus Service? An Analysis of User Perceptions of Transit Stops and Stations (2010)Style versus Service? An Anal…How to Capture the Passengers’ Point of View on a Transit Service through Rating and Choice Options (2010)How to Capture the Passengers…A methodology for evaluating transit service quality based on subjective and objective measures from the passenger’s point of view (2010)A methodology for evaluating …Understanding attitudes towards public transport and private car: A qualitative study (2007)Understanding attitudes towar…Measuring the quality of service for passengers on the hellenic railways (2007)Measuring the quality of serv…Frequency of negative critical incidents and satisfaction with public transport services. II (2001)Frequency of negative critica…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Service Quality Attributes Affecting Customer Satisfaction for Bus Transit (2007)Quality of Service in Public Transport Based on Customer Satisfaction Surveys: A Review and Assessment of Methodological Approaches (2014)Drivers of customer satisfaction with public transport services (2015)Passenger satisfaction evaluation model for Urban rail transit: A structural equation modeling based on partial least squares (2015)The theory of planned behavior (1991)Basics of qualitative research : techniques and procedures for developing grounded theory (1998)Travel and Subjective Well-Being: A Focus on Findings, Methods and Future Research Needs (2013)The happy commuter: A comparison of commuter satisfaction across modes (2014)The Discovery of Grounded Theory (2017)Marketing management: analysis. planning. implementation and control (2000)Satisfaction: a behavioral perspective on the consumer (2010)A hybrid approach based on SERVQUAL and fuzzy TOPSIS for evaluating transportation service quality (2011)Effects of service quality and customer satisfaction on customer loyalty in high-speed rail services in Taiwan (2014)Multi-criteria approaches for urban passenger transport systems: a literature review (2014)From Intentions to Actions: A Theory of Planned Behavior (1985)Power analysis and determination of sample size for covariance structure modeling. (1996)Structural equation modeling with AMOS: basic concepts, applications, and programming (2000)The complex relationship between school policy, service quality, satisfaction, and loyalty for educational tour bus services: A multilevel modeling approach (2015)Passengers’ perception of safety and its relationship with demographics, service quality, satisfaction and loyalty in airlines sector - A case study of Vietnam to Australia route (2021)Crime and safety in transit environments: a systematic review of the English and the French literature, 1970–2020 (2022)Discrete Choice Methods with Simulation (2001)Discrete Choice Methods with Simulation (2003)The Mixed Logit model: The state of practice (2003)Importance of user perception in evaluating level of service for bus transit for a developing country like India: a review (2013)Fuzzy ServPerf model combined with ELECTRE III to comparatively evaluate service quality of international airports in Sicily (2014)KEY FACTORS AFFECTING RAIL SERVICE QUALITY IN THE NORTHERN ITALY: A DECISION TREE APPROACH (2014)A review of British evidence on time and service quality valuations (2001)The demand for public transport: a practical guide (2004)Dynamic at-stop real-time information displays for public transport: effects on customers (2007)How can public transit get people out of their cars? An analysis of transit mode choice for commute trips in Los Angeles (2016)Elderly users’ level of satisfaction with public transport services in a high-density and transit-oriented city (2017)Urban Public Transport (2017)Stated choice methods analysis and applications (2000)Stated Choice Methods (2000)Heterogeneity in Perceptions of Service Quality among Groups of Railway Passengers (2014)Transit service quality analysis using cluster analysis and decision trees: a step forward to personalized marketing in public transportation (2015)Assessing travel satisfaction in public transport: A configurational approach (2021)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Effect of critical incidents on public transport satisfaction and loyalty: an Ordinal Probit SEM-MIMIC approach (2018)Investigating the complexity of perceived service quality and perceived safety and security in building loyalty among bus passengers in Vietnam – A PLS-SEM approach (2020)Interval valued intuitionistic fuzzy AHP-WASPAS based public transportation service quality evaluation by a new extension of SERVQUAL Model: P-SERVQUAL 4.0 (2021)Alternative Ways of Assessing Model Fit (1992)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)The role of involvement with public transport in the relationship between service quality, satisfaction and behavioral intentions (2020)Behavioral Intentions of Urban Rail Transit Passengers during the COVID-19 Pandemic in Tianjin, China: A Model Integrating the Theory of Planned Behavior and Customer Satisfaction Theory (2021)Transportation satisfaction of disabled passengers: Evidence from a developing country (2021)The critical incident technique. (1954)Availability: A heuristic for judging frequency and probability (1973)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Stress in business relationships (2005)Effects of service quality dimensions on behavioural purchase intentions (2007)Measuring service experience: Applying the satisfaction with travel scale in public transport (2012)
this work references cited by second hop· second hop is a sample of the most-cited connections

References

  • 2007Understanding attitudes towards public transport and private car: A qualitative study1,200 cited
  • 2010A methodology for evaluating transit service quality based on subjective and objective measures from the passenger’s point of view429 cited
  • 2007Measuring the quality of service for passengers on the hellenic railways265 cited
  • 2016Customer perceptions of quality of service in public transport: Evidence for bus transit in Scotland219 cited
  • 2012Modelling the causes and impacts of personal safety perceptions on public transport ridership198 cited
  • 2010Style versus Service? An Analysis of User Perceptions of Transit Stops and Stations164 cited
  • 2010How to Capture the Passengers’ Point of View on a Transit Service through Rating and Choice Options146 cited
  • 2019The relationship between norms, satisfaction and public transport use: A comparison across six European cities using structural equation modelling139 cited
  • 2011On the Asymmetric User Perception of Transit Service Quality108 cited
  • 2001Frequency of negative critical incidents and satisfaction with public transport services. II105 cited
  • 2016The Role of Public Transport in Society—A Case Study of General Policy Documents in Sweden81 cited
  • 2020User Perceptions of Public Transport Service Quality53 cited
  • 2018Towards happy and healthy travellers: A research agenda35 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

2019
Determining the level of satisfaction among users of public transport in Lublin
11 cited
  • 2019Passenger-Centric Performance Metrics for the New York City Subway6 cited
  • Cited by

    No citing works inside the corpus for this window.