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How organization response influences public sentiment and behavior in online crises: The role of response strategies, tenor of discourse and executives
16 references·0 citing·45 second hop
How organization response influences public sentiment and behavior in online crises: The role of response strategies, tenor of discourse and executives (2023)How organization response influences publ…The Content Analysis Guidebook (2017)The Content Analysis GuidebookEbola on Instagram and Twitter: How health organizations address the health crisis in their social media engagement (2017)Ebola on Instagram and Twitte…Responding to negative online reviews: The effects of hotel responses on customer inferences of trust and concern (2015)Responding to negative online…How publics respond to crisis communication strategies: The interplay of information form and source (2011)How publics respond to crisis…Effectiveness of corporate responses to brand crises: The role of crisis type and response strategies (2011)Effectiveness of corporate re…Protecting Organization Reputations During a Crisis: The Development and Application of Situational Crisis Communication Theory (2007)Protecting Organization Reput…Audience-Oriented Approach to Crisis Communication: (2004)Audience-Oriented Approach to…The Road to Reconciliation: Antecedents of Victim Willingness to Reconcile Following a Broken Promise (2003)The Road to Reconciliation: A…Culture's Consequences: Comparing Values, Behaviors, Institutions, and Organizations across Nations (2002)Culture's Consequences: Compa…An Analytic Framework for Crisis Situations: Better Responses From a Better Understanding of the Situation (1998)An Analytic Framework for Cri…Interpersonal forgiving in close relationships. (1997)Interpersonal forgiving in cl…An introduction to functional grammar . 2nd edn. By M. A. K. Halliday London, Melbourne, & Auckland: Edward Arnold, 1994. Pp. XXXV, 434. (1995)An introduction to functional…Power Distance, Individualism/Collectivism, and Job-Related Attitudes in a Culturally Diverse Work Group (1994)Power Distance, Individualism…Overattribution and unit formation: When behavior engulfs the person. (1982)Overattribution and unit form…Weighted kappa: Nominal scale agreement provision for scaled disagreement or partial credit. (1968)Weighted kappa: Nominal scale…A Coefficient of Agreement for Nominal Scales (1960)A Coefficient of Agreement fo…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Structural equation modeling in practice: A review and recommended two-step approach. 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References

  • 1960A Coefficient of Agreement for Nominal Scales42,335 cited
  • 2002Culture's Consequences: Comparing Values, Behaviors, Institutions, and Organizations across Nations21,666 cited
  • 2017The Content Analysis Guidebook9,228 cited
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  • 2015Responding to negative online reviews: The effects of hotel responses on customer inferences of trust and concern493 cited
  • 1994Power Distance, Individualism/Collectivism, and Job-Related Attitudes in a Culturally Diverse Work Group480 cited
  • 2003The Road to Reconciliation: Antecedents of Victim Willingness to Reconcile Following a Broken Promise420 cited
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  • 2017Ebola on Instagram and Twitter: How health organizations address the health crisis in their social media engagement

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361 cited
  • 1982Overattribution and unit formation: When behavior engulfs the person.361 cited
  • 2011Effectiveness of corporate responses to brand crises: The role of crisis type and response strategies342 cited
  • 2004Audience-Oriented Approach to Crisis Communication:262 cited
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