Article2023

Managing Records in the Age of Artificial Intelligence: How Prepared Are Archives and Records Management Professionals in Eswatini?

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Digital and Traditional Archives Management Information Science and Libraries Information Systems and Technology Applications

Abstract

This study examines the perspectives and readiness of archives and records management (ARM) professionals in Eswatini regarding the integration of artificial intelligence (AI) for records management. Data was collected through a questionnaire administered to a purposive sample of ARM professionals. The study reveals mixed perceptions among ARM professionals regarding readiness for AI integration due to factors such as inadequate expertise and budget constraints for technology procurement. The study recommends adequate funding for organizations to acquire necessary infrastructure, investment in training and skill development for ARM professionals, and the development and implementation of clear policies addressing AI integration in records management.

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References

2017Qualitative Inquiry and Research Design : Choosing Among Five Approaches 2023Investigating the Influence of Artificial Intelligence on Business Value in the Digital Era of Strategy: A Literature Review 2021Archives and AI: An Overview of Current Debates and Future Perspectives 2022“So how do we balance all of these needs?”: how the concept of AI technology impacts digital archival expertise 2019A framework for archives and records management education in an open distance e-learning environment in eSwatini 2018Towards a framework for e-records readiness in support of e-government in eSwatini

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2024Conceptual framework to explore artificial intelligence technology (AIT) readiness and adoption intention in records and information management (RIM) practices: a proposal 2025Mitigating AI-induced professional identity threat and fostering adoption in the workplace 2024Usefulness of Artificial Intelligence to Safeguard Records in Libraries: A New Trend 2025Integration of Artificial Intelligence in Archives and Records Management

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