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Assessing the quality of services at an academic library
8 references·3 citing·43 second hop
Assessing the quality of services at an academic library (2023)Assessing the quality of services at an a…Evaluating Library Service Quality of College Libraries: The Perspective of a Developing Country (2021)Evaluating Library Service Qu…Using SEM-PLS to assess users satisfaction of library service quality: evidence from Malaysia (2018)Using SEM-PLS to assess users…Library Impact Data Project: Looking for the Link between Library Usage and Student Attainment (2013)Library Impact Data Project: …Assessing library contributions to university outcomes: the need for individual student level data (2012)Assessing library contributio…Factor structure and psychometric properties of a Spanish version of LibQUAL+™ (2011)Factor structure and psychome…The LibQUAL+ Phenomenon (2007)The LibQUAL+ PhenomenonReliability and Structure of LibQUAL+ Scores: Measuring Perceived Library Service Quality (2002)Reliability and Structure of …LibQUAL+: Service Quality Assessment in Research Libraries (2001)LibQUAL+: Service Quality Ass…User’s Satisfaction with School Library Services: A Case of Selected Government-Aided Secondary Schools in Uganda (2025)User’s Satisfaction with Scho…The evaluation of quality of library services (2025)The evaluation of quality of …Experiences, purposes, satisfaction and missing library services as predictors of library information services provision: A case study (2023)Experiences, purposes, satisf…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Delivering quality service: balancing customer perceptions and expectations (1990)A theoretical model to predict customer satisfaction in relation to service quality in selected university libraries in Sri Lanka (2009)Improving importance-performance analysis: The role of the zone of tolerance and competitor performance. The case of Taiwan's hot spring hotels (2013)The dimensions of library service quality: A confirmatory factor analysis of the LibQUAL+ instrument (2014)Review of Psychometric theory (2nd ed.). (1979)Refinement and reassessment of the SERVQUAL scale. (1991)Score Norms for Improving Library Service Quality: A LibQUAL+ Study (2002)"Zones of Tolerance" in Perceptions of Library Service Quality: A LibQUAL+ Study (2003)Measurement Invariance: A Foundational Principle for Quantitative Theory Building (2011)What We're Learning About Student Engagement From NSSE: Benchmarks for Effective Educational Practices (2003)The value of academic Libraries: A comprehensive research review and report (2010)Academically Adrift: Limited Learning on College Campuses (2011)Student Journey Work: A Review of Academic Library Contributions to Student Transition and Success (2013)The Academic Library and Student Retention and Graduation: An Exploratory Study (2015)Unethical Numbers? A Meta-analysis of Library Learning Analytics Studies (2019)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Alternative Ways of Assessing Model Fit (1992)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Examining the measurement and structural invariance of LibQUAL+® across user groups (2013)LibQUAL Revisited: Further Analysis of Qualitative and Quantitative Survey Results at the University of Mississippi (2013)Development and validation of a modified LibQUAL scale in health sciences libraries: application of Structural Equation Modeling (2023)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Complaining behavior of public library users in South Korea (2003)Determining factors of academic library Web site usage (2007)Mediating effects on the relationship between perceived service quality and public library app loyalty during the COVID-19 era (2022)Uncovering Meaningful Correlation between Student Academic Performance and Library Material Usage (2011)Using and Experiencing the Academic Library: A Multisite Observational Study of Space and Place (2015)Beyond Books: The Extended Academic Benefits of Library Use for First-Year College Students (2017)The Impact of Academic Library Resources on Undergraduates’ Degree Completion (2017)The partial least squares approach for structural equation modeling. (1998)Partial least squares structural equation modeling (PLS-SEM) (2014)Using the HOT-fit model to predict the determinants of E-learning readiness in higher education: a developing Country’s perspective (2019)Achieving university libraries user loyalty through user satisfaction: the role of service quality (2020)Impact of service quality on user satisfaction in public university libraries of Bangladesh using structural equation modeling (2022)Coefficient Alpha and the Internal Structure of Tests (1951)Surveying Users' Perception of Academic Library Services Quality: A Case Study in Universiti Malaysia Pahang (UMP) Library (2015)Global research on library service quality: a bibliometric analysis and knowledge mapping (2021)A Bibliometric Review of Leadership Literature in Library and Information Science Profession, 1959–2022 (2023)A framework for planning academic library spaces (2016)Pengukuran tingkat kepuasan pelanggan untuk menaikkan pangsa pasar (1997)Dasar Metodologi Penelitian (2017)ANALISIS FAKTOR-FAKTOR KETERLAMBATAN PADA PROYEK PEMBANGUNAN GEDUNG ASRAMA MAN 1 TULEHU MALUKU TENGAH (2021)
this work references cited by second hop

References

  • 2013Library Impact Data Project: Looking for the Link between Library Usage and Student Attainment137 cited
  • 2002Reliability and Structure of LibQUAL+ Scores: Measuring Perceived Library Service Quality72 cited
  • 2001LibQUAL+: Service Quality Assessment in Research Libraries67 cited
  • 2012Assessing library contributions to university outcomes: the need for individual student level data49 cited
  • 2018Using SEM-PLS to assess users satisfaction of library service quality: evidence from Malaysia48 cited
  • 2007The LibQUAL+ Phenomenon36 cited
  • 2021Evaluating Library Service Quality of College Libraries: The Perspective of a Developing Country31 cited
  • 2011Factor structure and psychometric properties of a Spanish version of LibQUAL+™23 cited

Cited by

  • 2023Experiences, purposes, satisfaction and missing library services as predictors of library information services provision: A case study3 cited
  • 2025The evaluation of quality of library services1 cited
  • 2025User’s Satisfaction with School Library Services: A Case of Selected Government-Aided Secondary Schools in Uganda1 cited

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