ChatGPT and other intelligent Chatbots: legal, ethical and dipute resolution concerns

Abstract

Day by day, new technologies are capturing our lives. ChatGPT and other intelligent chatbots are among the most promising ones. As an LLM based on machine learning, an intelligent chatbot represents a perfect human chatbot assistant that can give an answer to any question asked, write a poem, or analyze and improve the code. Despite its potential, ethical and legal issues of using intelligent chatbots, which also might be a reason for the disputes, are among the most significant concerns. Based on the idea of responsible innovation, this paper aimed to define critical ethical and legal issues arising from using ChatGPT and other intelligent chatbots and then attempt to overcome them to increase the trustworthiness of this technology. For intelligent chatbots to be actively and effectively used for the benefit of humanity while not undermining the credibility of LLMs, we have attempted to outline the technical, legal, and ethical problems, as well as significant dispute resolution concerns arising from the use of intelligent chatbots, and to make recommendations on how to minimize the risks and threats related to it. The results of this study can be used both in the process of law-making in the field of artificial intelligence and to contribute to the limited research in this area.

Cite this work

No public copy is stored for this record, so only the metadata is cited.

Stored only when both papers are in the corpus — 17 citations exist upstream.