Work-Related Stress and Uncertainty Amid Change: Can Workplace Coaching Make a Difference?

Abstract

Work-related stress, job insecurity and uncertain career future are each detrimental to employee performance, productivity, behaviour, job satisfaction, and wellbeing. The literature provides evidence suggesting a relationship between organisational change and work-related stress. Whilst most existing research focus on positive aspects or negative consequences of change and restructure, this article goes further seeking to understand whether or not workplace coaching is perceived as helpful to reduce work-related stress in the face of change and uncertainty. Data were initially collected, as part of a larger study, in three sequential phases from Australian rail organisations. The results relevant to the current article are a subset of results from the larger study. Results had previously suggested that workplace coaching contributed towards positive behavioural shifts and increased employee motivation in the face of change. A subset of quantitative results reported in this paper provides further evidence suggesting that workplace coaching, possibly in both internal and external forms, is perceived to have the potential to contribute to the reduction of work-related stress in the face of change and restructure, and their accompanying uncertainty.

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