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Water Utility Service Quality Index: A customer-centred approach for assessing the quality of service in the water sector
16 references·0 citing·48 second hop
Water Utility Service Quality Index: A customer-centred approach for assessing the quality of service in the water sector (2024)Water Utility Service Quality Index: A cu…What is Quality? An Integrative Framework of Processes and States (2012)What is Quality? An Integrati…Organizational impact of system quality, information quality, and service quality (2010)Organizational impact of syst…A review of twenty years of SERVQUAL research (2009)A review of twenty years of S…Handbook on Constructing Composite Indicators: Methodology and User Guide (2008)Handbook on Constructing Comp…An Introduction to ‘Benefit of the Doubt’ Composite Indicators (2006)An Introduction to ‘Benefit o…The development of HEdPERF: a new measuring instrument of service quality for the higher education sector (2005)The development of HEdPERF: a…E-S-QUAL (2004)E-S-QUALQuality management re‐visited: a reflective review and agenda for future research (2002)Quality management re‐visited…Determining the weights of criteria in the ELECTRE type methods with a revised Simos' procedure (2002)Determining the weights of cr…Weights restrictions and value judgements in Data Envelopment Analysis: Evolution, development and future directions (1997)Weights restrictions and valu…Productivity and Undesirable Outputs: A Directional Distance Function Approach (1997)Productivity and Undesirable …SERVQUAL revisited: a critical review of service quality (1996)SERVQUAL revisited: a critica…DEFINING QUALITY: ALTERNATIVES AND IMPLICATIONS (1994)DEFINING QUALITY: ALTERNATIVE…Defining Quality (1993)Defining QualityMeasuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …Analysing Service Quality in the Hospitality Industry Using the SERVQUAL Model (1991)Analysing Service Quality in …A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Development of a Multi-Dimensional Scale for Measuring the Perceived Value of a Service (2002)Service quality models: a review (2005)Do they see eye to eye? 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References

  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 2004E-S-QUAL3,962 cited
  • 2008Handbook on Constructing Composite Indicators: Methodology and User Guide3,944 cited
  • 1997Productivity and Undesirable Outputs: A Directional Distance Function Approach2,968 cited
  • 1993Defining Quality1,496 cited
  • 1994DEFINING QUALITY: ALTERNATIVES AND IMPLICATIONS1,209 cited
  • 1996SERVQUAL revisited: a critical review of service quality1,032 cited
  • 2010Organizational impact of system quality, information quality, and service quality966 cited
  • 2009A review of twenty years of SERVQUAL research845 cited
  • 2006An Introduction to ‘Benefit of the Doubt’ Composite Indicators727 cited
  • 2002Quality management re‐visited: a reflective review and agenda for future research720 cited
  • 1997Weights restrictions and value judgements in Data Envelopment Analysis: Evolution, development and future directions688 cited
  • 1991Analysing Service Quality in the Hospitality Industry Using the SERVQUAL Model661 cited
  • 2002Determining the weights of criteria in the ELECTRE type methods with a revised Simos' procedure645 cited
  • 2005The development of HEdPERF: a new measuring instrument of service quality for the higher education sector

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605 cited
  • 2012What is Quality? An Integrative Framework of Processes and States525 cited
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