A PLS-SEM Analysis of Factors Determining Medical Personnel Performance in a Tertiary Referral Hospital

Yusrawati Yusrawati · Titik Respati · Nanan Sekarwana · Joserizal Serudji · Hardisman Dasman

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Employee Performance and Management Healthcare Quality and Management Healthcare Education and Workforce Issues

Abstract

Background: Health workers’ performance is essential to the effective delivery of hospital healthcare services, which can determine the quality of care and patient safety. Employees’ job performance becomes more crucial for tertiary hospitals where advanced and subspecialty care is provided to treat high-risk and critical emergency patients. Objectives: This study was conducted to develop a conceptual framework for understanding the factors that affect medical personnel's performance at the hospital, with perception as the intervening variable. Methods: This cross-sectional study used an online self-administered survey tool, in which 119 responses were collected from health workers who provide Comprehensive Emergency Obstetric and Newborn Care (CEmONC) in a tertiary hospital in Padang, Indonesia. A partial least squares structural equation model (PLS-SEM) was constructed to analyze the factors determining medical personnel performance. Results: The study showed that personal perceptions significantly correlate with health workers’ job performance, with attitudes and motivations found to have a powerful effect on the forming of perceptions. In addition, their performance is also significantly influenced by the aspects of quality, quantity, timeliness, effectiveness, teamwork, and commitment. However, the study does not support the relationship between knowledge, expectations, or actual performance with the medical employee’s job performance. Conclusion: This result suggests the hospital management team in the tertiary hospital considers these factors to improve healthcare services quality and promote a supportive work environment to improve the medical personnel’s performance.

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References

2014Partial least squares structural equation modeling (PLS-SEM)2018Why resilient workers perform better: The roles of job satisfaction and work engagement 2016The Impact of Motivation on the Work Performance of Health Workers (Korle Bu Teaching Hospital): Evidence from Ghana 2019Effect Of Work Discipline And Work Environment To Performance Of Employees 2020The impact of employees' commitment on organizational performances 2020The impact of person job fit and person organization fit on employee job performance: A study among employees of services sector 2018The impact of employee perception on the successful institutionalisation and implementation of performance management systems in developing countries: The perspective from Ghana's public service 2019The Outcome of Employee Commitment in Healthcare Industry

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