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What affects the promoting intention of mobile banking services? Insights from mining consumer reviews
16 references·10 citing·41 second hop
What affects the promoting intention of mobile banking services? Insights from mining consumer reviews (2024)What affects the promoting intention of m…The Global Findex Database 2021 (2022)The Global Findex Database 20…The effects of service quality, perceived value and trust in home delivery service personnel on customer satisfaction: Evidence from a developing country (2021)The effects of service qualit…Point of adoption and beyond. Initial trust and mobile-payment continuation intention (2020)Point of adoption and beyond.…Digital payment and banking adoption research in Gulf countries: A systematic literature review (2020)Digital payment and banking a…Examining the role of trust and quality dimensions in the actual usage of mobile banking services: An empirical investigation (2018)Examining the role of trust a…Acceptance and use of mobile banking: an application of UTAUT2 (2018)Acceptance and use of mobile …Understanding Customer Experience Throughout the Customer Journey (2016)Understanding Customer Experi…Consumer adoption versus rejection decisions in seemingly similar service innovations: The case of the Internet and mobile banking (2016)Consumer adoption versus reje…A Comprehensive Conceptualization of Post-Adoptive Behaviors Associated with Information Technology Enabled Work Systems1 (2005)A Comprehensive Conceptualiza…The One Number You Need to Grow (2004)The One Number You Need to Gr…The one number you need to grow. (2003)The one number you need to gr…Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Understanding Information Sys…An Affect Theory of Social Exchange (2001)An Affect Theory of Social Ex…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation. (1977)Effect of expectation and dis…A Coefficient of Agreement for Nominal Scales (1960)A Coefficient of Agreement fo…Exploring trust and social cognition in the adoption of Metaverse-based museums (2025)Exploring trust and social co…A longitudinal big data approach to theorizing consumers' continuance intention to use loyalty apps (2025)A longitudinal big data appro…Understanding critical service factors in neobanks: crafting strategies through text mining (2024)Understanding critical servic…Financial equality through technology: Do perceived risks deter Indian women from sustained use of mobile payment services? (2024)Financial equality through te…Exploring cognitive-behavioral drivers impacting consumer continuance intention of fitness apps using a hybrid approach of text mining, SEM, and ANN (2024)Exploring cognitive-behaviora…Determinants inhibiting digital payment system adoption: an Indian perspective (2024)Determinants inhibiting digit…Cyberfraud, usage intention, and cybersecurity awareness among e-banking users in India: an integrated model approach (2024)Cyberfraud, usage intention, …Customer perceptions on open banking apps: Insights using Structural topic modeling (2024)Customer perceptions on open …Artificial intelligence features and expectation confirmation theory in digital banking apps: Gen Y and Z perspective (2024)Artificial intelligence featu…A text mining approach to explore factors influencing consumer intention to use metaverse platform services: Insights from online customer reviews (2024)A text mining approach to exp…A National Customer Satisfaction Barometer: The Swedish Experience (1992)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)A Theory of Cognitive Dissonance (2017)The Theory of Buyer Behavior (1971)Disconfirmation of consumer expectations through product trial. 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References

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  • 2021The effects of service quality, perceived value and trust in home delivery service personnel on customer satisfaction: Evidence from a developing country481 cited
  • 2018Acceptance and use of mobile banking: an application of UTAUT2

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374 cited
  • 2020Digital payment and banking adoption research in Gulf countries: A systematic literature review364 cited
  • 2020Point of adoption and beyond. Initial trust and mobile-payment continuation intention363 cited
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    • 2024Customer perceptions on open banking apps: Insights using Structural topic modeling22 cited
    • 2024Cyberfraud, usage intention, and cybersecurity awareness among e-banking users in India: an integrated model approach19 cited
    • 2024Financial equality through technology: Do perceived risks deter Indian women from sustained use of mobile payment services?16 cited
    • 2025A longitudinal big data approach to theorizing consumers' continuance intention to use loyalty apps15 cited
    • 2024Understanding critical service factors in neobanks: crafting strategies through text mining13 cited
    • 2025Exploring trust and social cognition in the adoption of Metaverse-based museums10 cited