Barriers to using eHealth/mHealth platforms and perceived beneficial eHealth/mHealth platform features among informal carers of persons living with dementia: a qualitative study

Ellaisha Samari · Yunjue Zhang · Anitha Jeyagurunathan · Mythily Subramaniam

17 citations0/0 files storedBMC Geriatrics

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Technology Use by Older Adults Dementia and Cognitive Impairment Research Mobile Health and mHealth Applications

Abstract

BACKGROUND: New technologies have brought about a new age of technology-enabled aids that can equip informal carers with the relevant resources for better care. These include but are not limited to facilitating access to healthcare providers, knowledge of caring for persons living with dementia, and sources of support for carers' well-being. This qualitative study explores barriers to using eHealth/mHealth platforms and perceived beneficial eHealth/mHealth platform features among informal carers of persons living with dementia. METHODS: An exploratory qualitative study design was employed. Semi-structured interviews were conducted among 29 informal carers of persons living with dementia in Singapore recruited via convenience and snowball sampling. The interviews were audio-recorded and transcribed verbatim. Thematic analysis was used to analyse the data. RESULTS: The participants in this study identified several barriers to using eHealth/mHealth platforms, including personal preference, apprehension, poor user experience and lack of skills. On the other hand, knowledge of dementia, caring for persons living with dementia and self-care, a list of resources, social support, location monitoring and alert systems, and the ability to manage appointments and transactions were valuable features for eHealth/mHealth platforms. CONCLUSIONS: Despite the underutilisation of eHealth/mHealth platforms, carers expressed a keen interest in using them if they are functional and capable of reducing their care burden. The findings from this study can contribute to developing content and features for eHealth/mHealth interventions aimed at lightening carers' burden in their day-to-day caring routine.

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2007Consolidated criteria for reporting qualitative research (COREQ): a 32-item checklist for interviews and focus groups 2001Thematic networks: an analytic tool for qualitative research 2014What can “thematic analysis” offer health and wellbeing researchers?2021Considerate mHealth design for older adults with Alzheimer’s disease and related dementias (ADRD): A scoping review on usability barriers and design suggestions 2017Usages of Computers and Smartphones to Develop Dementia Care Education Program for Asian American Family Caregivers 2016Barriers to Co-Designing Mobile Technology with Persons with Dementia and Their Carers 2014E-mobile pilot for community-based dementia caregivers identifies desire for security 2016Dementia caregivers’ technology preferences: Design insights from qualitative interviews

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2025Evaluating the feasibility and potential effectiveness of a mobile-based intervention to promote the mental health of informal caregivers of persons with dementia in Singapore: Results from a mixed-methods two-arm pilot randomized controlled trial 2024Evaluating a mobile-based intervention to promote the mental health of informal dementia caregivers in Singapore: Study protocol for a pilot two-armed randomised controlled trial

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