Articlegold2024

Investigating undergraduate students' perceptions and awareness of using ChatGPT as a regular assistance tool: A user acceptance perspective study

188 citations0/0 files storedComputers and Education Artificial Intelligence

No readable copy stored yet — this record is metadata only.

Technology Adoption and User Behaviour Artificial Intelligence in Education AI in Service Interactions

Abstract

This study examines the factors influencing user acceptance of ChatGPT as a daily reference tool and assesses varying levels of user awareness. It aims to offer valuable insights into the potential benefits and challenges of implementing ChatGPT in an educational context. To achieve this objective, we employ an integrated model comprising the Technology Acceptance Model (TAM) and four novel external constructs: Privacy, Security, Social Influence, and Trust. This proposed model delivers an in-depth understanding of user acceptance by simultaneously measuring diverse user perspectives. Adopting a quantitative research approach, the study surveys undergraduate students regarding their use of ChatGPT. The results contribute to bridging the gap between technology and users, shedding light on users' actual experiences and considerations regarding AI-based tools. Specifically, the study is expected to reveal the significant influence of external factors on user acceptance of ChatGPT and to provide a set of recommendations for educational institutions, policymakers, and developers. This study aids the developers of ChatGPT and similar technologies by offering insights into how to design and enhance more user-friendly and secure systems that better meet users' needs and expectations.

Citations in this library

Stored only when both papers are in the corpus — 188 citations exist upstream.

References

1989Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology 1989User Acceptance of Computer Technology: A Comparison of Two Theoretical Models 2000A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies 2015A primer on partial least squares structural equation modeling (PLS-SEM)2012Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 2003Trust and TAM in Online Shopping: An Integrated Model1 2008Technology Acceptance Model 3 and a Research Agenda on Interventions 2000Determinants of Perceived Ease of Use: Integrating Control, Intrinsic Motivation, and Emotion into the Technology Acceptance Model

Cited by

2025Factors influencing academic staff satisfaction and continuous usage of generative artificial intelligence (GenAI) in higher education 2024ChatGPT in higher education: factors influencing ChatGPT user satisfaction and continued use intention 2024Factors Impacting the Adoption and Acceptance of ChatGPT in Educational Settings: A Narrative Review of Empirical Studies 2024Integrating the adapted UTAUT model with moral obligation, trust and perceived risk to predict ChatGPT adoption for assessment support: A survey with students

Imported from OpenAlex (CC0) — nothing here is generated.