Information Technology in Hotels to Improve Employee Performance: The Moderating Role of Employee Empowerment

Abstract

Using information technology in the hotel industry is constantly evolving, and new technologies are occurring all the time. As technology continues to advance, it is expected to see even more innovative ways for hotels to use IT to improve the guest experience and to enhance operational efficiency. Therefore, this study mainly aims to assess the relationship between information technology and employee performance. It also tried to investigate the moderating role of the employee empowerment in this relationship. In this research, a stratified random sampling technique, a target sample of 60 hotels was selected, and data was distrusted to 1200 employees, however, only 770 questionnaires forms were obtained and valid. Generally, the results emphasized that six elements of information technology have significant impact on employee’s performance in hotels. Furthermore, the results indicated the moderating role of employee empowerment in the relationship between information technology and employee performance. Accordingly, the study provides hotel managers with many beneficial implications to possess a competitive and empowered information technology in order to enhance their employee performance.

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