Adaptive leadership Competencies for hybrid work teams in the South African banking sector

Khanyisa Yozi · Gloria Mbokota

17 citations0/0 files storedSouth African Journal of Business Management

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Corporate Management and Leadership Leadership and Management in Organizations Work-Family Balance Challenges

Abstract

Purpose: Since the COVID-19 pandemic, hybrid work has increased dramatically, with organisations still experimenting with different hybrid work models. This study aimed to explore the leadership competencies and practices needed to facilitate the successful transition to the new hybrid work context, using adaptive leadership theory as the overarching research framework. Design/methodology/approach: A cross-sectional, qualitative design was adopted. Data were gathered by conducting semi-structured interviews with a sample of 20 executives and senior managers drawn from 5 leading South African banks. Findings/results: The adaptation processes and leadership competencies adopted by participants were mostly aligned to adaptive leadership theory. However, participants needed to strengthen their skills in communication, listening and empathy, as well as enhance leadership characteristics such as authenticity, humility, trust and transparency. Practical implications: The study could inform the redesign of job specifications for leaders and managers in charge of hybrid work teams, particularly if they are in the early stages of the transition. More strategically, the study could facilitate the creation of adaptive workspaces and lay the foundation for more effective leadership in hybrid working environments. Originality/value: Whereas previous studies have explored flexible and or hybrid working arrangements from employees’ perspectives, little research has been conducted on managers and leaders perspectives in this regard, which was the focus of this study. An important finding was that while participants were comfortable making the technical transition to hybrid work (using more technology), they saw the social demands of a hybrid work environment as more challenging.

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2025The Coding Manual for Qualitative Researchers 2022The Coding Manual for Qualitative Researchers 2015How Effective Is Telecommuting? Assessing the Status of Our Scientific Findings 2020COVID-19 and the workplace: Implications, issues, and insights for future research and action.2002A review of telework research: findings, new directions, and lessons for the study of modern work 2009The Practice of Adaptive Leadership: Tools and Tactics for Changing Your Organization and the World 2020Employee adjustment and well-being in the era of COVID-19: Implications for human resource management 2019Leadership: Theory and Practice

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