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INDIVIDUAL MINDFULNESS AND IT SYSTEMS USE - MITIGATING NEGATIVE CONSEQUENCES OF INFORMATION OVERLOAD

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Personal Information Management and User Behavior Technology Adoption and User Behaviour Technostress in Professional Settings

Abstract

At modern IT workplaces, employees have access to a high amount of information that is provided by enterprise IT systems. In such environments, too much information can lead to information overload. One means to counteract negative consequences of information overload is a high extent of cognitive mindfulness among users. In this article, we analyze the interplay between information overload and mindfulness with regard to the realization of business process outcomes. The associated hypotheses are tested based on 221 complete responses from a survey among sales professionals of a large financial institution who were required to use a newly introduced customer relationship management system. The results from partial least squares analyses suggest that the presence of information overload decreases the subsequent use of the system and reduces the overall business process outcome. However, we found that cognitive capabilities in form of mindfulness mitigate the negative consequences of information overload.

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References

2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.1989Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology 2003User Acceptance of Information Technology: Toward A Unified View1 2003The benefits of being present: Mindfulness and its role in psychological well-being.1981Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics 2008Technology Acceptance Model 3 and a Research Agenda on Interventions 2003A Partial Least Squares Latent Variable Modeling Approach for Measuring Interaction Effects: Results from a Monte Carlo Simulation Study and an Electronic-Mail Emotion/Adoption Study 2003A Critical Review of Construct Indicators and Measurement Model Misspecification in Marketing and Consumer Research

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2022The Role of Mindfulness in Mitigating the Negative Consequences of Technostress 2013Transactive memory systems as a collective filter for mitigating information overload in digitally enabled organizational groups 2022Exploring the Role of Organizational Mindfulness on Cloud Computing and Firm Performance: The Case of Kenyan Organizations

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