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Customer Churn Prediction using Machine Learning Models

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References

2015A comparison of machine learning techniques for customer churn prediction470 cited
2006Churn prediction in subscription services: An application of support vector machines while comparing two parameter-selection techniques432 cited
2017Big data technologies: An empirical investigation on their adoption, benefits and risks for companies385 cited
2021Customer churn prediction system: a machine learning approach328 cited
2020Churn Prediction in Telecommunication using Logistic Regression and Logit Boost160 cited
2023Customer churning analysis using machine learning algorithms95 cited
2023Customer churn prediction using composite deep learning technique82 cited
2022Machine Learning to Develop Credit Card Customer Churn Prediction79 cited
2022A Swish RNN based customer churn prediction for the telecom industry with a novel feature selection strategy71 cited
2022A Data-Driven Approach to Improve Customer Churn Prediction Based on Telecom Customer Segmentation65 cited
2021Dynamic customer churn prediction strategy for business intelligence using text analytics with evolutionary optimization algorithms62 cited
2022Customer Churn Prediction in Influencer Commerce: An Application of Decision Trees51 cited

Cited by

2025MNeuralTab: Integrating meta-modeling and neural networks for customer churn prediction in e-commerce9 cited

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2025RetenNet: A Deployable Machine Learning Pipeline with Explainable AI and Prescriptive Optimization for Customer Churn Management9 cited