Re-organizing the service-delivery machine in a “post-NPM” era: a shopping-basket approach?

Abstract

We investigate how the reorganization of the service-delivery ‘machine’ is resulting in a hybridization of NPM and post-NPM principles. We compare reform trajectories in Italy and Spain to illustrate and interpret a combination of reorganization recipes that, from both the provision and production sides, affected service delivery; and how the NPM and post-NPM principles have been followed. Our analysis of how organizational structures for public service delivery have been reformed shows that reformers are increasingly induced to adopt a shopping-basket approach, leading them to use different menus and ingredients, mixing them, to create recipes that are better suited to domestic tastes.

Cite this work

No public copy is stored for this record, so only the metadata is cited.

Stored only when both papers are in the corpus — 13 citations exist upstream.

Papers that cite the same references — the relational fallback while embeddings are still backfilling.