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Evaluating Students’ User Experience on Student Management Information Systems

Noble Arden Kuadey · Carlos Ankora · Laurene Adjei · Elikem Kofi Krampa · Stephen Oladagba Bolatimi · Lily Bensah +1 more

9 citations0/0 files storedAdvances in Human-Computer Interaction

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Technology Adoption and User Behaviour Usability and User Interface Design Innovative Human-Technology Interaction

Abstract

Studies evaluating students’ UX of applications that will influence their continuance use of educational systems in Higher Educational Institutions (HEIs) have not been sufficiently addressed in the African region, specifically in Ghana. Thus, conducting a study on students’ UX of systems in HEIs will enhance students’ interest in continuing to use such systems. Therefore, this study examines students’ user experience (UX) and how it impacts their continued use of the Student Management Information System (SMIS). The study proposed a research model by integrating user experience questionnaire (UEQ) constructs with continuance intention to use. The study adopted an online questionnaire to collect data from 415 students at Koforidua Technical University (KTU). The partial least square-structural equation model (PLS-SEM) method was used to evaluate the proposed model’s reliability, validity, and relationship among the constructs. The UEQ data analysis tool was used in analysing the data. The study’s findings showed that attractiveness, perspicuity, efficiency, stimulation, and novelty significantly influenced students’ continuance intention to use the SMIS. However, dependability did not significantly affect students’ continuance intention to use the SMIS. Also, the study’s findings on the benchmark results showed that attractiveness, perspicuity, and stimulation were categorized as good, while dependability, efficiency, and novelty were categorized as excellent. These findings offer valuable insights for UX designers and developers aiming to create engaging and intuitive SMIS solutions. Also, it will provide students feedback on system UX that can be incorporated into future release updates. Furthermore, this research contributes significantly to the understanding of student UX with SMIS in developing country HEIs and its impact on continued usage.

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References

2013A Primer on Partial Least Squares Structural Equation Modeling 2015How Reliable are Measurement Scales? External Factors with Indirect Influence on Reliability Estimators 2016Continuance intention to use MOOCs: Integrating the technology acceptance model (TAM) and task technology fit (TTF) model 2017Knowledge management, decision-making style and organizational performance 2000Coefficient alpha and related internal consistency reliability coefficients.2007Conducting Online Surveys 2019Usability factors predicting continuance of intention to use cloud e-learning application 2020How to raise technology acceptance: user experience characteristics as technology-inherent determinants

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