References

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• 2018Modelling the relationship between hotel perceived value, customer satisfaction, and customer loyalty612 cited
• 2019The influence of perceived food quality, price fairness, perceived value and satisfaction on customers’ revisit and word-of-mouth intentions towards organic food restaurants597 cited
• 2016Discernible impact of augmented reality on retail customer's experience, satisfaction and willingness to buy555 cited
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• 2020Internet banking service quality, e-customer satisfaction and loyalty: the modified e-SERVQUAL model449 cited
• 2018How does sensory brand experience influence brand equity? Considering the roles of customer satisfaction, customer affective commitment, and employee empathy424 cited
• 2018Impact of service quality on customer satisfaction in Malaysia airlines: A PLS-SEM approach409 cited
• 2019The impact of value co-creation on hotel brand equity and customer satisfaction235 cited
• 2018Service recovery, customer satisfaction and customer loyalty: evidence from Malaysia’s hotel industry209 cited
• 2017An investigation of customer satisfaction with low-cost and full-service airline companies199 cited
• 2018Understanding customer satisfaction in the UK quick service restaurant industry168 cited
• 2017