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How to rebuild trust through apology: Evidence from public apology letters · Study

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ArticleHow to rebuild trust through apology: Evidence from public apology letters

Kun Yang2024

Article2024

How to rebuild trust through apology: Evidence from public apology letters

19 citations·0/0 files stored·Journal of Pragmatics

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Language, Discourse, Communication Strategies Linguistics and Discourse Analysis Discourse Analysis in Language Studies

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References

1995An Integrative Model of Organizational Trust 1998Not So Different After All: A Cross-Discipline View Of Trust 1980Interpersonal trust, trustworthiness, and gullibility.1984Requests and Apologies: A Cross-Cultural Study of Speech Act Realization Patterns (CCSARP)1 2008Comparing apology to equivalent crisis response strategies: Clarifying apology's role and value in crisis communication 1987Apology strategies in natives/non-natives 2020‘To trust or not to trust’: The impact of social media influencers on the reputation of corporate brands in crisis 2009Public (non-) apologies: The discourse of minimizing responsibility

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2022How Can It Be Made Right Again? A Review of Trust Repair Researcharticle · 4 shared references 2024Effects of AI versus human source attribution on trust and forgiveness in the identical corporate apology statement for a data breach scandalarticle · 4 shared references 2021“Just Say You’re Sorry”: Avoidance and Revenge Behavior in Response to Organizations Apologizing for Fraudarticle · 4 shared references 2000A Multidisciplinary Analysis of the Nature, Meaning, and Measurement of Trustarticle · 3 shared references 2004The Coevolution of Trust, Control, and Learning in Joint Venturesarticle · 3 shared references 2005Perception of risk: the influence of general trust, and general confidencearticle · 3 shared references

Details

Year2024

Typearticle

Published2024-03-17

VenueJournal of Pragmatics

ISSN-L0378-2166

Languageen

Citations19

Files0 public / 0

ShelfLanguage, Discourse, Communication Strategies

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doi10.1016/j.pragma.2024.03.001

openalex_workW4392893204

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