Reviewhybrid2024

Exploring the Limitations of Business Process Maturity Models: A Systematic Literature Review

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Business Process Modeling and Analysis Information Technology Governance and Strategy Management Systems and Quality Improvement

Abstract

Business Process Maturity Models (BPMM) offer organizations an approach to improving business processes.However, criticism of the usefulness of BPMMs in improving operational efficiency exists in the literature.Hence, a systematic literature review was conducted, thematically analyzing fortyseven studies about BPMMs.The paper provides an in-depth understanding of the limitations and the extent to which these problem areas have been addressed, aiming to provide a foundation for future research in improving the usefulness of BPMMs.

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1998Transforming Qualitative Information: Thematic Analysis and Code Development 2004Design Science in Information Systems Research1 2016Thematic analysis 1987Discourse and Social Psychology: Beyond Attitudes and Behaviour 2017Guidance on Conducting a Systematic Literature Review 1988Discourse and Social Psychology: Beyond Attitudes and Behaviour 2018Fundamentals of Business Process Management 2010Design Science Research in Information Systems

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