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Total Quality Management & Business Excellence: a 33-year overview using bibliometric and content analysis
16 references·0 citing·55 second hop
Total Quality Management & Business Excellence: a 33-year overview using bibliometric and content analysis (2024)Total Quality Management & Business Excel…Guidelines for advancing theory and practice through bibliometric research (2022)Guidelines for advancing theo…Scientific procedures and rationales for systematic literature reviews (SPAR‐4‐SLR) (2021)Scientific procedures and rat…A review of reverse logistics and closed loop supply chain management studies published in IJPR: a bibliometric and content analysis (2018)A review of reverse logistics…Science Mapping: A Systematic Review of the Literature (2017)Science Mapping: A Systematic…The impact of e-service quality, customer satisfaction and loyalty on e-marketing: Moderating effect of perceived value (2009)The impact of e-service quali…Software survey: VOSviewer, a computer program for bibliometric mapping (2009)Software survey: VOSviewer, a…Conceptual Model of Student Satisfaction in Higher Education (2007)Conceptual Model of Student S…The refined Kano's model and its application (2005)The refined Kano's model and …The relationship between customer satisfaction and loyalty: Cross-industry differences (2000)The relationship between cust…Process performance measurement system: A tool to support process-based organizations (2000)Process performance measureme…Integrating Kano's model in the planning matrix of quality function deployment (2000)Integrating Kano's model in t…Foundations of the American Customer Satisfaction Index (2000)Foundations of the American C…Total quality management in UK higher education institutions (1999)Total quality management in U…Service quality to service loyalty: A relationship which goes beyond customer services (1998)Service quality to service lo…Measurement of business excellence (1998)Measurement of business excel…Customer, consumer and user involvement in product development: A framework and a review of selected methods (1998)Customer, consumer and user i…A National Customer Satisfaction Barometer: The Swedish Experience (1992)Customer Satisfaction, Market Share, and Profitability: Findings From Sweden (1994)The American Customer Satisfaction Index: Nature, Purpose, and Findings (1996)Confirmatory tetrad analysis in PLS path modeling (2008)The impact of employee satisfaction on quality and profitability in high‐contact service industries (2008)An empirical study of employee loyalty, service quality and firm performance in the service industry (2009)Structural equation modeling in practice: A review and recommended two-step approach. 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References

  • 2009Software survey: VOSviewer, a computer program for bibliometric mapping21,418 cited
  • 2021Scientific procedures and rationales for systematic literature reviews (SPAR‐4‐SLR)2,355 cited
  • 2017Science Mapping: A Systematic Review of the Literature1,960 cited
  • 2022Guidelines for advancing theory and practice through bibliometric research1,148 cited
  • 2000Foundations of the American Customer Satisfaction Index553 cited
  • 2009The impact of e-service quality, customer satisfaction and loyalty on e-marketing: Moderating effect of perceived value545 cited
  • 2000The relationship between customer satisfaction and loyalty: Cross-industry differences518 cited
  • 1998Customer, consumer and user involvement in product development: A framework and a review of selected methods483 cited
  • 2007Conceptual Model of Student Satisfaction in Higher Education424 cited
  • 1999Total quality management in UK higher education institutions362 cited
  • 2000Integrating Kano's model in the planning matrix of quality function deployment356 cited
  • 1998Service quality to service loyalty: A relationship which goes beyond customer services328 cited
  • 2018A review of reverse logistics and closed loop supply chain management studies published in IJPR: a bibliometric and content analysis314 cited
  • 2005The refined Kano's model and its application

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302 cited
  • 2000Process performance measurement system: A tool to support process-based organizations293 cited
  • 1998Measurement of business excellence258 cited
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