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Exploring self-service technology adoption: Case of airline check in · Study

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ArticleExploring self-service technology adoption: Case of airline check in

Birgul Kupeli2024

Article2024

Exploring self-service technology adoption: Case of airline check in

Birgul Kupeli · Gülberk Gültekin Salman · Elif Karaosmanoğlu · Tugrul Unsal Daim

9 citations·0/0 files stored·Technology in Society

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Service and Product Innovation Customer Service Quality and Loyalty Technology Adoption and User Behaviour

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References

1951Coefficient Alpha and the Internal Structure of Tests 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality 1991Scale Development : Theory and Applications 2003Evolving to a New Dominant Logic for Marketing 1992Measuring Service Quality: A Reexamination and Extension 2004Co-creation experiences: The next practice in value creation 1985A technology acceptance model for empirically testing new end-user information systems : theory and results 2000Time Flies When You’re Having Fun: Cognitive Absorption and Beliefs About Information Technology Usage1

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2016The effect of self-checkout quality on customer satisfaction and repatronage in a retail contextarticle · 13 shared references 2012Asymmetric Effects of Regulatory Focus on Expected Desirability and Feasibility of Embracing Self‐Service Technologiesarticle · 13 shared references 2012The Influence of Technology Readiness on the Evaluation of Self-Service Technology Attributes and Resulting Attitude Toward Technology Usagearticle · 12 shared references 2016The impact of self-service technologies – towards an economic decision model and its application at the German Federal Employment Agencyarticle · 12 shared references 2011Self-service technology: an investigation of the potential for adoption in apparel retail settingsarticle · 12 shared references 2011Choosing self-service technologies or interpersonal services—The impact of situational factors and technology-related attitudesarticle · 11 shared references

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Year2024

Typearticle

Published2024-04-16

VenueTechnology in Society

ISSN-L0160-791X

Languageen

Citations9

Files0 public / 0

ShelfService and Product Innovation

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doi10.1016/j.techsoc.2024.102558

openalex_workW4394839890

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