SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
The Paradox of Positivity: How Overly Positive Responses by Hosts Can Backfire on Peer-to-Peer Rental Platforms
16 references·2 citing·51 second hop
The Paradox of Positivity: How Overly Positive Responses by Hosts Can Backfire on Peer-to-Peer Rental Platforms (2024)The Paradox of Positivity: How Overly Pos…The Concept of Authenticity: What It Means to Consumers (2021)The Concept of Authenticity: …A first look at online reputation on Airbnb, where every stay is above average (2020)A first look at online reputa…Measuring and Managing the Externality of Managerial Responses to Online Customer Reviews (2019)Measuring and Managing the Ex…When guests trust hosts for their words: Host description and trust in sharing economy (2018)When guests trust hosts for t…The Impact of Online Product Reviews on Product Returns (2018)The Impact of Online Product …Perceived information transparency in B2C e-commerce: An empirical investigation (2018)Perceived information transpa…Online Reputation Management: Estimating the Impact of Management Responses on Consumer Reviews (2017)Online Reputation Management:…Be a “Superhost”: The importance of badge systems for peer-to-peer rental accommodations (2017)Be a “Superhost”: The importa…If nearly all Airbnb reviews are positive, does that make them meaningless? (2016)If nearly all Airbnb reviews …First Step in Social Media: Measuring the Influence of Online Management Responses on Customer Satisfaction (2013)First Step in Social Media: M…The Symbolic Interactionist Perspective and Identity Theory (2011)The Symbolic Interactionist P…Symbolic interaction theory (2009)Symbolic interaction theoryA Multicomponent Conceptualization of Authenticity: Theory and Research (2006)A Multicomponent Conceptualiz…The Role of Relational Information Processes and Technology Use in Customer Relationship Management (2005)The Role of Relational Inform…Behavioral Intention Formation in Knowledge Sharing: Examining the Roles of Extrinsic Motivators, Social-Psychological Forces, and Organizational Climate1 (2005)Behavioral Intention Formatio…Symbolic Interactionism: Perspective and Method. (1971)Symbolic Interactionism: Pers…Deciphering the impact of host credibility and visual cues on gastrostomy experience bookings on airbnb: A big data and conjoint analysis approach (2025)Deciphering the impact of hos…To vote or not to vote? The impact of gratitude expression on helpfulness voting in peer-to-peer accommodation reviews (2024)To vote or not to vote? The i…Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Self-determination theory and the facilitation of intrinsic motivation, social development, and well-being. (2000)The "What" and "Why" of Goal Pursuits: Human Needs and the Self-Determination of Behavior (2000)Authentic Leadership and Behavioral Integrity as Drivers of Follower Commitment and Performance (2011)On psychological growth and vulnerability: Basic psychological need satisfaction and need frustration as a unifying principle. (2013)The three meanings of meaning in life: Distinguishing coherence, purpose, and significance (2016)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)The Iron Cage Revisited: Institutional Isomorphism and Collective Rationality in Organizational Fields (1983)The iron cage revisited institutional isomorphism and collective rationality in organizational fields (2004)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)Customer Engagement as a New Perspective in Customer Management (2010)Social media technology usage and customer relationship performance: A capabilities-based examination of social CRM (2013)ERC: A Theory of Equity, Reciprocity, and Competition (2000)The Effect of Word of Mouth on Sales: Online Book Reviews (2006)Users of the world, unite! The challenges and opportunities of Social Media (2009)Vocal Minority and Silent Majority: How Do Online Ratings Reflect Population Perceptions of Quality1 (2015)Digital marketing strategies, online reviews and hotel performance (2018)The Role of Marketer-Generated Content in Customer Engagement Marketing (2019)Structural equation modeling in practice: A review and recommended two-step approach. (1988)The theory of planned behavior (1991)Contributing Knowledge to Electronic Knowledge Repositories: An Empirical Investigation1 (2005)Understanding knowledge sharing in virtual communities: An integration of social capital and social cognitive theories (2006)Knowledge sharing: A review and directions for future research (2009)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)From game design elements to gamefulness (2011)Progress in information technology and tourism management: 30 years on and 20 years after the internet - Revisiting Buhalis & Law's landmark study about eTourism (2018)Progress on Airbnb: a literature review (2019)Sharing versus collaborative economy: how to align ICT developments and the SDGs in tourism? (2019)The Presentation of Self in Everyday Life. (1956)The Measurement of Observer Agreement for Categorical Data (1977)PLS-SEM: Indeed a Silver Bullet (2011)Poster child and guinea pig – insights from a structured literature review on Airbnb (2018)Sleeping in a stranger's home: A trust formation model for Airbnb (2019)The impact of information disclosure on consumer purchase behavior on sharing economy platform Airbnb (2020)Reputation and Feedback Systems in Online Platform Markets (2016)The Rise of the Sharing Economy: Estimating the Impact of Airbnb on the Hotel Industry (2017)The Platform Society (2018)What Do Platforms Do? Understanding the Gig Economy (2020)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Basics of Qualitative Research: Grounded Theory Procedures and Techniques (1993)The Influence of Social Norms on Consumer Behavior: A Meta-Analysis (2021)Influencer Marketing Effectiveness (2022)The authentic virtual influencer: Authenticity manifestations in the metaverse (2023)Customer Evaluations of Service Complaint Experiences: Implications for Relationship Marketing (1998)A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery (1999)When and how Managers' Responses to Online Reviews Affect Subsequent Reviews (2017)Effects of information quality on information adoption on social media review platforms: moderating role of perceived risk (2021)The Market for Fake Reviews (2022)Emotion Work, Feeling Rules, and Social Structure (1979)The Social Amplification of Risk: A Conceptual Framework (1988)Anarchy is what states make of it: the social construction of power politics (1992)
this work references cited by second hop

References

  • 1971Symbolic Interactionism: Perspective and Method.9,967 cited
  • 2005Behavioral Intention Formation in Knowledge Sharing: Examining the Roles of Extrinsic Motivators, Social-Psychological Forces, and Organizational Climate14,341 cited
  • 2006A Multicomponent Conceptualization of Authenticity: Theory and Research1,243 cited
  • 2005The Role of Relational Information Processes and Technology Use in Customer Relationship Management967 cited
  • 2020A first look at online reputation on Airbnb, where every stay is above average601 cited
  • 2013First Step in Social Media: Measuring the Influence of Online Management Responses on Customer Satisfaction441 cited
  • 2017Online Reputation Management: Estimating the Impact of Management Responses on Consumer Reviews408 cited
  • 2017Be a “Superhost”: The importance of badge systems for peer-to-peer rental accommodations330 cited
  • 2021The Concept of Authenticity: What It Means to Consumers293 cited
  • 2018When guests trust hosts for their words: Host description and trust in sharing economy263 cited
  • 2018The Impact of Online Product Reviews on Product Returns263 cited
  • 2009Symbolic interaction theory259 cited
  • 2018Perceived information transparency in B2C e-commerce: An empirical investigation231 cited
  • 2011The Symbolic Interactionist Perspective and Identity Theory

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

215 cited
  • 2019Measuring and Managing the Externality of Managerial Responses to Online Customer Reviews213 cited
  • 2016If nearly all Airbnb reviews are positive, does that make them meaningless?205 cited
  • Cited by

    • 2024To vote or not to vote? The impact of gratitude expression on helpfulness voting in peer-to-peer accommodation reviews10 cited
    • 2025Deciphering the impact of host credibility and visual cues on gastrostomy experience bookings on airbnb: A big data and conjoint analysis approach7 cited