Smart and Resilient Mobility Services Platform for Managing Traffic Disruptive Events

Abstract

This article aims to develop a smart mobility solution to enhance the travel experience of individuals facing traffic disruptive events. Unlike prior research focusing on isolated solutions for managing these events, this study takes a holistic approach combining real-time monitoring, predictive modeling, route guidance, and effective communication to create efficient traffic disruption management. The study introduces the Smart and Resilient Mobility Services Platform (SRMS), specifically designed to address mobility restrictions as a form of disruptive events in the Palestinian territories, West Bank. SRMS empowers users to make well-informed decisions by providing services such as real-time mapping of mobility restrictions, a prompt notification system, informal route mapping, and alternative path suggestions. Moreover, it aims to enhance engagement among travelers and citizens by adopting spatial crowdsourcing as the primary data source for potential restrictions and embracing the User-Centered Design (UCD) approach to enrich users’ interaction with the developed solution. The methodology involves presenting the architectural layering system of the SRMS platform, and detailing the prototyping and design development considering the UCD approach. Results present the practical implementation of the SRMS tailored to the Palestinian context and adopted UCD.

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