Push, Scan, Tap: Embracing Commodity Technology for the provision of Accessible Information in Cultural Institutions

Abstract

Cultural institutions often employ commodity technology solutions for the provision of information in exhibitions. While these solutions provide a pragmatic approach, the efficacy, accessibility and user experience for people who are blind or have low vision (BLV) remains understudied. We conducted a case study with an Australian regional gallery to investigate BLV vistors’ use of commodity solutions – QR and NFC technology, voice recording push buttons, and touch-triggered electronics – and their efficacy in supporting the provision of accessible information. Through in-situ evaluation, post-visit questionnaire, and semi-structured interviews we present a deeper understanding of the needs and preferences of BLV visitors. Our findings illuminate key considerations to guide the meaningful use of commodity technologies by cultural institutions for accessibility. We hope that this case study will lead to more accessible solutions in cultural spaces, ensuring they more closely meet the needs of the BLV community and encourage more widely-adopted solutions.

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