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Process mining and customer journey mapping in healthcare: Enhancing patient-centred care in stroke rehabilitation
16 references·0 citing·39 second hop
Process mining and customer journey mapping in healthcare: Enhancing patient-centred care in stroke rehabilitation (2024)Process mining and customer journey mappi…Process mining for healthcare: Characteristics and challenges (2022)Process mining for healthcare…Initial Insights into Exploratory Process Mining Practices (2021)Initial Insights into Explora…Mapping the Patient’s Journey in Healthcare through Process Mining (2020)Mapping the Patient’s Journey…Construction of Empirical Care Pathways Process Models From Multiple Real-World Datasets (2020)Construction of Empirical Car…CJM-ab: Abstracting Customer Journey Maps Using Process Mining (2018)CJM-ab: Abstracting Customer …Analyzing Customer Journey with Process Mining: From Discovery to Recommendations (2018)Analyzing Customer Journey wi…Patient Pathways Discovery and Analysis Using Process Mining Techniques: An Emergency Department Case Study (2017)Patient Pathways Discovery an…A Process Mining Based Model for Customer Journey Mapping (2017)A Process Mining Based Model …Process Mining (2016)Process MiningProcess mining in healthcare: A literature review (2016)Process mining in healthcare:…Processes Meet Big Data: Connecting Data Science with Process Science (2015)Processes Meet Big Data: Conn…Process Mining for Clinical Processes (2015)Process Mining for Clinical P…Mining and Retrieving Medical Processes to Assess the Quality of Care (2013)Mining and Retrieving Medical…What makes a good process model? (2012)What makes a good process mod…Replaying history on process models for conformance checking and performance analysis (2012)Replaying history on process …Process Mining (2011)Process MiningWorkflow mining: discovering process models from event logs (2004)Process Mining: Discovery, Conformance and Enhancement of Business Processes (2011)Process Mining (2012)Discovering Block-Structured Process Models from Event Logs Containing Infrequent Behaviour (2014)Predicting process behaviour using deep learning (2017)Reconstructing the Giant: On the Importance of Rigour in Documenting the Literature Search Process (2009)Process Mining Manifesto (2012)Systematic Mapping of Process Mining Studies in Healthcare (2018)Directly Follows-Based Process Mining: Exploration & a Case Study (2019)Opportunities and Challenges for Process Mining in Organizations: Results of a Delphi Study (2021)Reengineering the Corporation (1993)Big data: The next frontier for innovation, competition, and productivity (2011)Principles of Scientific Management, The (2015)Static and Dynamic Process Change (2016)Recomposing conformance: Closing the circle on decomposed alignment-based conformance checking in process mining (2018)Seven Paradoxes of Business Process Management in a Hyper-Connected World (2020)Conformance checking of processes based on monitoring real behavior (2007)Process mining techniques and applications – A systematic mapping study (2019)Fuzzy Mining – Adaptive Process Simplification Based on Multi-perspective Metrics (2007)Understanding Customer Experience Throughout the Customer Journey (2016)Optimizing customer journey using process mining and sequence-aware recommendation (2019)Deep customer segmentation with applications to a Vietnamese supermarkets’ data (2021)The Service Encounter: Diagnosing Favorable and Unfavorable Incidents (1990)Digital Transformation Strategies (2015)Integrating Human-Centered Design Methods Into a Health Promotion Project: Supplemental Nutrition Assistance Program Education Case Study for Intervention Design (2022)Process mining applications in healthcare: a systematic literature review (2025)Towards Multi-Faceted Visual Process Analytics (2025)The Triple Aim: Care, Health, And Cost (2008)The PRISMA 2020 statement: an updated guideline for reporting systematic reviews (2020)The PRISMA 2020 statement: an updated guideline for reporting systematic reviews (2021)Declarative Process Specifications: Reasoning, Discovery, Monitoring (2022)Exploring the potential of OMOP common data model for process mining in healthcare (2023)Process bottlenecks identification and its root cause analysis using fusion-based clustering and knowledge graph (2023)Challenges and Opportunities for Use of Smart Materials in Designing Assistive Technology Products with, and for Older Adults (2021)Predicting Next Touch Point In A Customer Journey: A Use Case In Telecommunication (2021)Discovering Block-Structured Process Models from Event Logs - A Constructive Approach (2013)Automated Discovery of Process Models from Event Logs: Review and Benchmark (2018)Outcome-Oriented Predictive Process Monitoring (2019)Examining the interplay between big data analytics and contextual factors in driving process innovation capabilities (2020)
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References

  • 2016Process Mining2,166 cited
  • 2011Process Mining1,804 cited
  • 2012Replaying history on process models for conformance checking and performance analysis738 cited
  • 2016Process mining in healthcare: A literature review614 cited
  • 2022Process mining for healthcare: Characteristics and challenges290 cited
  • 2015Process Mining for Clinical Processes181 cited
  • 2015Processes Meet Big Data: Connecting Data Science with Process Science97 cited
  • 2018Analyzing Customer Journey with Process Mining: From Discovery to Recommendations66 cited
  • 2020Mapping the Patient’s Journey in Healthcare through Process Mining52 cited
  • 2017A Process Mining Based Model for Customer Journey Mapping33 cited
  • 2021Initial Insights into Exploratory Process Mining Practices33 cited
  • 2018CJM-ab: Abstracting Customer Journey Maps Using Process Mining32 cited
  • 2012What makes a good process model?26 cited
  • 2017Patient Pathways Discovery and Analysis Using Process Mining Techniques: An Emergency Department Case Study21 cited
  • 2020Construction of Empirical Care Pathways Process Models From Multiple Real-World Datasets18 cited

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2013
Mining and Retrieving Medical Processes to Assess the Quality of Care
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