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Continuous increasing consumer service for multi-item dual-channel retail management · Study

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ArticleContinuous increasing consumer service for multi-item dual-channel retail management

Sarmee Bose2024

Article2024

Continuous increasing consumer service for multi-item dual-channel retail management

Sarmee Bose · Shashi Bajaj Mukherjee · Bikash Koli Dey · Biswajit Sarkar

19 citations·0/0 files stored·Journal of Retailing and Consumer Services

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Supply Chain and Inventory Management Consumer Market Behavior and Pricing Consumer Retail Behavior Studies

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References

2021The effects of service quality, perceived value and trust in home delivery service personnel on customer satisfaction: Evidence from a developing country 2021The influence of e-customer satisfaction, e-trust and perceived value on consumer's repurchase intention in B2C e-commerce segment 2018An integrated multi-product, multi-buyer supply chain under penalty, green, and quality control polices and a vendor managed inventory with consignment stock agreement: The outer approximation with equality relaxation and augmented penalty algorithm 2020Optimum sustainable inventory management with backorder and deterioration under controllable carbon emissions 2020Combined effects of carbon emission and production quality improvement for fixed lifetime products in a sustainable supply chain management 2021Environmental and economic sustainability through innovative green products by remanufacturing 2021A sustainable production-inventory model with imperfect quality under preservation technology and quality improvement investment 2021Ramification of remanufacturing in a sustainable three-echelon closed-loop supply chain management for returnable products

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2025The impact of online customer service and store features on consumer experience and willingness to revisit their preferred online store

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Details

Year2024

Typearticle

Published2024-07-04

VenueJournal of Retailing and Consumer Services

ISSN-L0969-6989

Languageen

Citations19

Files0 public / 0

ShelfSupply Chain and Inventory Management

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doi10.1016/j.jretconser.2024.103887

openalex_workW4400316640

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