Reviewing the Concept of Enterprise Content Management (ECM)

Abstract

Subsequently, the challenge of managing content has led to the emergence of a new field of Information System (IS).Enterprise Content Management (ECM) was initiated to help organisations manage their information assets, particularly digital content.ECM systems (ECMS) cover Document Management (DM), Web Content Management (WCM), Records Management (RM), Digital Asset Management (DAM), Document Imaging, Business Process Management (BPM), Workflow Management, Repositories, Storage, Backup/Recovery, Search/Retrieval, and Collaboration.The Association for Information and Image Management (AIIM) defines ECM as "technologies used to capture, manage, store, preserve, and deliver content, and documents related to organizational processes.ECMS tools and strategies enable the management of an organization's unstructured information, wherever that information exists" (Association for Information and Image Management).Enterprise Content Management helps organisations manage their digital content.Organisations view content as an asset that can increase profits and improve productivity (McGovern, 2004).

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