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A passenger service revolution? Transport design and passenger experience on Tokyo’s urban railway network, c. 1945–2010
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A passenger service revolution? Transport design and passenger experience on Tokyo’s urban railway network, c. 1945–2010 (2024)A passenger service revolution? Transport…Public transport as public space: Introduction (2023)Public transport as public sp…Managing passenger etiquette in Tokyo: between social control and customer service (2021)Managing passenger etiquette …The Moment of Truth: A Review, Synthesis, and Research Agenda for the Customer Service Experience (2019)The Moment of Truth: A Review…An Anthropology of the Machine (2018)An Anthropology of the MachineKey figure of mobility: the flâneur (2017)Key figure of mobility: the f…A Dictionary of Business and Management (2016)A Dictionary of Business and …Drivers of customer satisfaction with public transport services (2015)Drivers of customer satisfact…Quality of Service in Public Transport Based on Customer Satisfaction Surveys: A Review and Assessment of Methodological Approaches (2014)Quality of Service in Public …Staging Mobilities (2013)Staging MobilitiesMarket Orientation in Public Transport Research—A Review (2011)Market Orientation in Public …The classy coach commute (2010)The classy coach commuteOn being aeromobile: airline passengers and the affective experiences of flight (2010)On being aeromobile: airline …Comfortable Bodies: Sedentary Affects (2007)Comfortable Bodies: Sedentary…Shinkansen (2006)ShinkansenNegative Horizon: An Essay in Dromoscopy (2005)Negative Horizon: An Essay in…THE CULT[URE] OF THE CUSTOMER (1992)THE CULT[URE] OF THE CUSTOMERA Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Delivering quality service: balancing customer perceptions and expectations (1990)A National Customer Satisfaction Barometer: The Swedish Experience (1992)Enjoying loyalty: The relationship between service quality, customer satisfaction, and behavioral intentions in public transit (2016)An integrated MCDM approach to evaluate public transportation systems in Tehran (2017)Explaining customer ratings and recommendations by combining qualitative and quantitative user generated contents (2019)Non-places: Introduction to an anthropology of supermodernity (1996)The Information Age: Economy, Society and Culture (1999)The New Mobilities Paradigm (2006)Almost Being There: Video Communication with Young Children (2011)Traces of a Mobile Field: Ten Years of Mobilities Research (2016)Passenger-centric factors influencing the experience of aircraft comfort (2017)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)Passenger satisfaction evaluation model for Urban rail transit: A structural equation modeling based on partial least squares (2015)Travel satisfaction with public transport: Determinants, user classes, regional disparities and their evolution (2016)Unlocking potential: An integrated approach using PLS-SEM, NCA, and fsQCA for informed decision making (2023)Educational Organizations as Loosely Coupled Systems (1976)Markets and Hierarchies: Analysis and Antitrust Implications. 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References

  • 1992THE CULT[URE] OF THE CUSTOMER596 cited
  • 2014Quality of Service in Public Transport Based on Customer Satisfaction Surveys: A Review and Assessment of Methodological Approaches381 cited
  • 2015Drivers of customer satisfaction with public transport services274 cited
  • 2007Comfortable Bodies: Sedentary Affects183 cited
  • 2013Staging Mobilities174 cited
  • 2005Negative Horizon: An Essay in Dromoscopy110 cited
  • 2018An Anthropology of the Machine109 cited
  • 2019The Moment of Truth: A Review, Synthesis, and Research Agenda for the Customer Service Experience99 cited
  • 2016A Dictionary of Business and Management95 cited
  • 2010On being aeromobile: airline passengers and the affective experiences of flight77 cited
  • 2023Public transport as public space: Introduction40 cited
  • 2010The classy coach commute36 cited
  • 2011Market Orientation in Public Transport Research—A Review36 cited
  • 2006Shinkansen35 cited
  • 2021Managing passenger etiquette in Tokyo: between social control and customer service33 cited
  • 2017Key figure of mobility: the flâneur

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