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Customer service experience for a smart automated coffee vending machine
16 references·0 citing·52 second hopsampled
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References

  • 2014A new criterion for assessing discriminant validity in variance-based structural equation modeling38,283 cited
  • 2015Necessary Condition Analysis (NCA)1,394 cited
  • 2020When predictors of outcomes are necessary: guidelines for the combined use of PLS-SEM and NCA630 cited
  • 2017Mobile social tourism shopping: A dual-stage analysis of a multi-mediation model331 cited
  • 2021Human baristas and robot baristas: How does brand experience affect brand satisfaction, brand attitude, brand attachment, and brand loyalty?247 cited
  • 2018Drivers of brand loyalty in the chain coffee shop industry164 cited
  • 2019Exploring necessary conditions in HRM research: Fundamental issues and methodological implications132 cited
  • 2020Understanding consumers' showrooming behaviour: a stimulus–organism–response (S-O-R) perspective107 cited
  • 2012Online shopping environments in fashion shopping: An S-O-R based review103 cited
  • 2018Attributes of the coffee shop business related to customer satisfaction95 cited
  • 2016Effect of product attribute beliefs of ready-to-drink coffee beverages on consumer-perceived value and repurchase intention90 cited
  • 2020Are Digital Menus Really Better than Traditional Menus? The Mediating Role of Consumption Visions and Menu Enjoyment81 cited
  • 2023Immersive retailing: The in-store experience73 cited
  • 2021

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Experiential Value, Satisfaction, Brand Love, and Brand Loyalty toward Robot Barista Coffee Shop: The Moderating Effect of Generation
69 cited
  • 2023The Future of Physical Stores: Creating Reasons for Customers to Visit67 cited
  • 2021The antecedents and consequences of memorable brand experience: Human baristas versus robot baristas60 cited
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