A Scale Development Study on the Perceived Level of Workplace Generational Conflict

Abstract

Objective: Intergenerational conflict can be defined as disagreements in values, beliefs, perspectives and behaviors of different generations. Considering today’s business environment where different generations work together, its importance emerges once again. Methods: Although intergenerational conflict has been discussed from many perspectives in the literature, studies on this type of conflict, especially in the business environment, are limited and even a scale that directly measures this conflict has not been found. Therefore, a scale was developed through a systematic scale development process based on the literature related to this study. Results: The data was collected from 1005 private sector professionals. Consequently, exploratory and confirmatory factor analysis and reliability analysis were performed and the factor structure of the scale was determined. Conclusions: As a result, the two-dimensional perceived level of workplace generational conflict scale developed and the scaleitems presented in the appendix was obtained. Originality/Value: Intergenerational conflict involves differing values, beliefs, perspectives, and behaviors among generations. In today's multi-generational workplace, its significance is clear. Consequently, a two-dimensional scale to measure workplace generational conflict has been developed, with scale items listed in the appendix.

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