Examining the Impact of Employee Training and Development Programs on their Job Satisfaction and Performance

Abstract

This study investigates the impact of Training and Development (TD) programs on Job Satisfaction (JOS) and Employee Performance (EP) within private commercial banks in South Sudan. Utilizing a quantitative research design, data were collected from 397 employees through a structured questionnaire. The analysis, performed using Covariance-Based Structural Equation Modeling (CB-SEM), reveals that TD programs significantly enhance job satisfaction, with a direct effect of 1.912 on EP and an indirect effect of 0.753 through JOS. The results highlight that job satisfaction mediates the relationship between TD and EP, demonstrating that effective training not only boosts job satisfaction but also improves employee performance. Specifically, a one-unit increase in TD leads to a total effect of 2.665 units increase in EP, combining direct and mediated pathways. These findings underscore the critical role of training programs in enhancing employee outcomes and organizational performance. The study provides practical insights for managers, recommending ongoing investment in training initiatives to foster better job satisfaction and performance. Theoretical contributions include refining existing models on training and organizational behavior. Limitations of the study include its focus on a single sector and reliance on self-reported data. Future research should explore additional variables, longitudinal designs, and broader contexts to improve the generalizability and depth of the findings.

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