SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Achieving Sustainable Customer Loyalty in the Petrochemical Industry: The Effect of Service Innovation, Product Quality, and Corporate Image with Customer Satisfaction as a Mediator
16 references·0 citing·45 second hop
Achieving Sustainable Customer Loyalty in the Petrochemical Industry: The Effect of Service Innovation, Product Quality, and Corporate Image with Customer Satisfaction as a Mediator (2024)Achieving Sustainable Customer Loyalty in…Partial Least Squares Structural Equation Modeling (PLS-SEM) in second language and education research: Guidelines using an applied example (2022)Partial Least Squares Structu…The Impact of Customer Relationship Management and Company Reputation on Customer Loyalty: The Mediating Role of Customer Satisfaction (2020)The Impact of Customer Relati…Manual de Partial Least Squares Structural Equation Modeling (PLS-SEM) (Segunda Edición) (2019)Manual de Partial Least Squar…Innovating for sustainability: a framework for sustainable innovations and a model of sustainable innovations orientation (2015)Innovating for sustainability…Islamic banks (2013)Islamic banksCreating customer loyalty through service customization (2012)Creating customer loyalty thr…Competing through service innovation: The role of bricolage and entrepreneurship in project-oriented firms (2012)Competing through service inn…The One Number You Need to Grow (2004)The One Number You Need to Gr…Determinants of Customer Loyalty and Financial Performance (2004)Determinants of Customer Loya…The one number you need to grow. (2003)The one number you need to gr…The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)The Chain of Effects from Bra…Structural Equation Modeling and Regression: Guidelines for Research Practice (2000)Structural Equation Modeling …Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Cutoff criteria for fit index…The relationships of customer satisfaction, customer loyalty, and profitability: an empirical study (1996)The relationships of customer…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…Structural Equations with Latent Variables (1989)Structural Equations with Lat…Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Common Method Variance in IS Research: A Comparison of Alternative Approaches and a Reanalysis of Past Research (2006)Specification, evaluation, and interpretation of structural equation models (2011)Lateral Collinearity and Misleading Results in Variance-Based SEM: An Illustration and Recommendations (2012)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)Brand Loyalty Vs. Repeat Purchasing Behavior (1973)Strategic Management and Marketing in the Service Sector (1984)Putting the Service-Profit Chain to Work (1994)Understanding Relationship Marketing Outcomes (2002)Linking Organizational Resources and Work Engagement to Employee Performance and Customer Loyalty: The Mediation of Service Climate. (2005)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)Significance tests and goodness of fit in the analysis of covariance structures. (1980)Comparative fit indexes in structural models. (1990)Alternative Ways of Assessing Model Fit (1992)Fit indices in covariance structure modeling: Sensitivity to underparameterized model misspecification. (1998)Evaluating the Fit of Structural Equation Models: Tests of Significance and Descriptive Goodness-of-Fit Measures (2003)Sensitivity of Goodness of Fit Indexes to Lack of Measurement Invariance (2007)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)The Commitment-Trust Theory of Relationship Marketing (1994)Consumer–Company Identification: A Framework for Understanding Consumers’ Relationships with Companies (2003)Some antecedents and outcomes of brand love (2006)Using PLS Path Modeling for Assessing Hierarchical Construct Models: Guidelines and Empirical Illustration1 (2009)PLS-SEM: Indeed a Silver Bullet (2011)Principles and Practice of Structural Equation Modeling (2012)When to use and how to report the results of PLS-SEM (2018)Factors Influencing Learner Attitudes Towards ChatGPT-Assisted Language Learning in Higher Education (2023)PLS-SEM in information systems: seizing the opportunity and marching ahead full speed to adopt methodological updates (2023)The role of environmental regulation and green human capital towards sustainable development: The mediating role of green innovation and industry upgradation (2023)Environmental Performance and Green Culture: The Mediating Effect of Green Innovation. An Application to the Automotive Industry (2019)Partial Least Squares Structural Equation Modeling (2021)Predicting Fintech Innovation Adoption: the Mediator Role of Social Norms and Attitudes (2023)Building and sustaining profitable customer loyalty for the 21st century (2004)The Nature and Role of Feedback Text Comments in Online Marketplaces: Implications for Trust Building, Price Premiums, and Seller Differentiation (2006)Exploring the relationship between leadership, operational practices, institutional pressures and environmental performance: A framework for green supply chain (2014)Evaluating Goodness-of-Fit Indexes for Testing Measurement Invariance (2002)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Overcoming the J-shaped distribution of product reviews (2009)
this work references cited by second hop

References

  • 1999Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives108,592 cited
  • 1989Structural Equations with Latent Variables17,500 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 2001The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty6,666 cited
  • 2000Structural Equation Modeling and Regression: Guidelines for Research Practice6,417 cited
  • 2022Partial Least Squares Structural Equation Modeling (PLS-SEM) in second language and education research: Guidelines using an applied example2,821 cited
  • 2004The One Number You Need to Grow2,034 cited
  • 1996The relationships of customer satisfaction, customer loyalty, and profitability: an empirical study1,862 cited
  • 2003The one number you need to grow.1,683 cited
  • 2019Manual de Partial Least Squares Structural Equation Modeling (PLS-SEM) (Segunda Edición)1,106 cited
  • 2012Creating customer loyalty through service customization370 cited
  • 2015Innovating for sustainability: a framework for sustainable innovations and a model of sustainable innovations orientation363 cited
  • 2020The Impact of Customer Relationship Management and Company Reputation on Customer Loyalty: The Mediating Role of Customer Satisfaction320 cited
  • 2012Competing through service innovation: The role of bricolage and entrepreneurship in project-oriented firms

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

312 cited
  • 2013Islamic banks280 cited
  • 2004Determinants of Customer Loyalty and Financial Performance230 cited
  • Cited by

    No citing works inside the corpus for this window.