Exploring the Relationship Between Employee Trust and Silence in Performance Feedback

Abstract

The establishment of effective trust and the management of employee silence in organizations is of paramount importance in cultivating performance feedback to employees. Nevertheless, deficiencies in trust might impede endeavors to establish confidence, thus affecting staff motivation and productivity. This study investigates the role of employee silence as a mediator in the relationship between trust and performance feedback in private hospitals. Data was acquired through surveys assessing trust efficacy, employee silence, and performance feedback, utilizing a sample from selected private hospitals in Punjab. The associations were analyzed using structural equation modeling. The findings demonstrate a strong mediating influence of employee silence on the association between trust effectiveness and performance feedback. This implies that employee silence inhibits the translation of successful trust into transparent performance feedback. The results emphasize the significance of reducing employee silence within hospitals to enhance performance feedback using improved trust strategies.

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