Factors Affecting Employees’ Intention to Work Through the Metaverse Platform

Abstract

While the benefits of digital transformation are widely acknowledged, the uptake of Metaverse as a new digital workplace remains limited. This study focused on Self-Determination Theory to examine the factors influencing employees’ intention to use the Metaverse platform for their business within medium and large organisations in Malaysia. The analysis of 295 responses noted that competence and relatedness, and improvements in performance and well-being in the Metaverse platform can significantly enhance employees’ attitudes towards the platform while autonomy does not. The study further revealed that digital competence does not significantly moderate the relationship between employees’ attitudes and their behavioural intentions towards using the Metaverse. These results suggest that organisations should focus on fulfilling the psychological needs of their employees to encourage technology adoption. Thus, this study highlights the importance of addressing human factors when aiming to increase staff engagement and acceptance of the innovative digital workplace. By exploring the importance of employees’ intrinsic motivation factors on the adoption of a specific and current digital platform, the model was thus able to address a novel and practical aspect of technology

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