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Customer gratitude expressions and FLEs’ prosocial behavior: insights from delighted customers
16 references·0 citing·51 second hopsampled
Customer gratitude expressions and FLEs’ prosocial behavior: insights from delighted customers (2024)Customer gratitude expressions and FLEs’ …A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)A new criterion for assessing…The Illusion of Statistical Control (2011)The Illusion of Statistical C…A little thanks goes a long way: Explaining why gratitude expressions motivate prosocial behavior. (2010)A little thanks goes a long w…The Role of Customer Gratitude in Relationship Marketing (2009)The Role of Customer Gratitud…Common Method Bias in Regression Models With Linear, Quadratic, and Interaction Effects (2009)Common Method Bias in Regress…Identification in Organizations: An Examination of Four Fundamental Questions (2008)Identification in Organizatio…Beyond reciprocity: Gratitude and relationships in everyday life. (2008)Beyond reciprocity: Gratitude…The role of gratitude in the development of social support, stress, and depression: Two longitudinal studies (2007)The role of gratitude in the …Gratitude and Prosocial Behavior (2006)Gratitude and Prosocial Behav…Internal Benefits of Service-Worker Customer Orientation: Job Satisfaction, Commitment, and Organizational Citizenship Behaviors (2003)Internal Benefits of Service-…Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Common method biases in behav…The Customer Orientation of Service Workers: Personality Trait Effects on Self-and Supervisor Performance Ratings (2002)The Customer Orientation of S…Is gratitude a moral affect? 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References

  • 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.84,999 cited
  • 2014A new criterion for assessing discriminant validity in variance-based structural equation modeling43,453 cited
  • 1990Transformational leader behaviors and their effects on followers' trust in leader, satisfaction, and organizational citizenship behaviors5,732 cited
  • 2008Identification in Organizations: An Examination of Four Fundamental Questions2,877 cited
  • 2009Common Method Bias in Regression Models With Linear, Quadratic, and Interaction Effects2,714 cited
  • 2001Is gratitude a moral affect?1,826 cited
  • 1997Customer delight: Foundations, findings, and managerial insight1,679 cited
  • 1979Interpersonal attraction in exchange and communal relationships.1,588 cited
  • 2006Gratitude and Prosocial Behavior1,241 cited
  • 2002The Customer Orientation of Service Workers: Personality Trait Effects on Self-and Supervisor Performance Ratings1,094 cited
  • 2010A little thanks goes a long way: Explaining why gratitude expressions motivate prosocial behavior.929 cited
  • 2009The Role of Customer Gratitude in Relationship Marketing912 cited
  • 2003Internal Benefits of Service-Worker Customer Orientation: Job Satisfaction, Commitment, and Organizational Citizenship Behaviors887 cited
  • 2008Beyond reciprocity: Gratitude and relationships in everyday life.

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875 cited
  • 2007The role of gratitude in the development of social support, stress, and depression: Two longitudinal studies841 cited
  • 2011The Illusion of Statistical Control676 cited
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