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Examining the relationship between corporate social responsibility, customer satisfaction and customer loyalty in Ethiopian banking sector
16 references·1 citing·42 second hop
Examining the relationship between corporate social responsibility, customer satisfaction and customer loyalty in Ethiopian banking sector (2024)Examining the relationship between corpor…When to use and how to report the results of PLS-SEM (2018)When to use and how to report…A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)A new criterion for assessing…PLS-SEM: Indeed a Silver Bullet (2011)PLS-SEM: Indeed a Silver Bull…Structural Equation Modelling: Guidelines for Determining Model Fit (2008)Structural Equation Modelling…How corporate social responsibility is defined: an analysis of 37 definitions (2006)How corporate social responsi…Customer perceived value, satisfaction, and loyalty: The role of switching costs (2004)Customer perceived value, sat…Making Sense of Factor Analysis (2003)Making Sense of Factor Analys…Consumer–Company Identification: A Framework for Understanding Consumers’ Relationships with Companies (2003)Consumer–Company Identificati…Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Consumer Trust, Value, and Lo…Satisfaction, Repurchase Intent, and Repurchase Behavior: Investigating the Moderating Effect of Customer Characteristics (2001)Satisfaction, Repurchase Inte…Does Doing Good Always Lead to Doing Better? Consumer Reactions to Corporate Social Responsibility (2001)Does Doing Good Always Lead t…Fit indices in covariance structure modeling: Sensitivity to underparameterized model misspecification. (1998)Fit indices in covariance str…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…Assessing Construct Validity in Organizational Research (1991)Assessing Construct Validity …Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics (1981)Structural Equation Models wi…Job Market Signaling (1973)Job Market SignalingLoyalty beyond transactions: the role of perceived brand ethics in e-commerce (2025)Loyalty beyond transactions: …Comparative fit indexes in structural models. 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References

  • 2014A new criterion for assessing discriminant validity in variance-based structural equation modeling43,453 cited
  • 2018When to use and how to report the results of PLS-SEM33,063 cited
  • 2011PLS-SEM: Indeed a Silver Bullet22,692 cited
  • 1973Job Market Signaling19,221 cited
  • 1981Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics13,274 cited
  • 1998Fit indices in covariance structure modeling: Sensitivity to underparameterized model misspecification.12,432 cited
  • 1996The Behavioral Consequences of Service Quality12,400 cited
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  • 2001Does Doing Good Always Lead to Doing Better? Consumer Reactions to Corporate Social Responsibility4,671 cited
  • 2002Consumer Trust, Value, and Loyalty in Relational Exchanges4,263 cited
  • 2006How corporate social responsibility is defined: an analysis of 37 definitions4,184 cited
  • 2003Consumer–Company Identification: A Framework for Understanding Consumers’ Relationships with Companies3,377 cited
  • 2001Satisfaction, Repurchase Intent, and Repurchase Behavior: Investigating the Moderating Effect of Customer Characteristics2,290 cited

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  • 2003Making Sense of Factor Analysis2,198 cited
  • 2004Customer perceived value, satisfaction, and loyalty: The role of switching costs2,069 cited
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    • 2025Loyalty beyond transactions: the role of perceived brand ethics in e-commerce14 cited