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The Influence of Islamic Service Quality, Emotional Attachment, and Religiosity on Satisfaction for Loyalty in the Context of Sharia Banking
14 references·0 citing·47 second hopsampled
The Influence of Islamic Service Quality, Emotional Attachment, and Religiosity on Satisfaction for Loyalty in the Context of Sharia Banking (2024)The Influence of Islamic Service Quality,…Islamic banks’ service quality in Somalia: Customer loyalty, satisfaction, and the role of trust as a mediator (2023)Islamic banks’ service qualit…Objectives of Islamic banking, customer satisfaction and customer loyalty: empirical evidence from South Africa (2022)Objectives of Islamic banking…Customer satisfaction in the digital era: evidence from Islamic banking (2021)Customer satisfaction in the …The role of service quality within Indonesian customers satisfaction and loyalty and its impact on Islamic banks (2019)The role of service quality w…Predicting behavioural intention toward Islamic bank: a multi-group analysis approach (2019)Predicting behavioural intent…Muslim customer perceived value on customer satisfaction and loyalty: Religiosity as a moderation (2019)Muslim customer perceived val…Loyalty towards Islamic banking: service quality, emotional or religious driven? (2019)Loyalty towards Islamic banki…Quality and image of banking services: a comparative study of conventional and Islamic banks (2017)Quality and image of banking …Brand religiosity aura and brand loyalty in Indonesia Islamic banking (2017)Brand religiosity aura and br…The effects of religion on consumer behavior: A conceptual framework and research agenda (2015)The effects of religion on co…Relevancy and Measurement of Religiosity in Consumer Behavior Research (2009)Relevancy and Measurement of …Emotional and rational motivations for customer loyalty in business-to-business professional services (2009)Emotional and rational motiva…Managing and Measuring Customer Service Quality in Islamic Banks: A Study of the Kuwait Finance House (2005)Managing and Measuring Custom…The effect of store name, brand name and price discounts on consumers' evaluations and purchase intentions (1998)The effect of store name, bra…Culture and the Self: Implications for Cognition, Emotion, and Motivation (1991)Are There Universal Aspects in the Structure and Contents of Human Values? (1994)The need to belong: Desire for interpersonal attachments as a fundamental human motivation. (1995)Religiosity and consumer behavior: a summarizing review (2018)Determinants of halal-food consumption in Indonesia (2019)Religion and reactance to COVID-19 mitigation guidelines. (2020)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Structural equation modeling in practice: A review and recommended two-step approach. (1988)The Commitment-Trust Theory of Relationship Marketing (1994)Effect of personalization on the perceived usefulness of online customer services (2009)Effects of web site characteristics on customer loyalty in B2B e-commerce: evidence from Taiwan (2011)Empirical study of destination loyalty and its antecedent: the perspective of place attachment (2011)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)On the Evaluation of Structural Equation Models (1988)An Examination of Selected Marketing Mix Elements and Brand Equity (2000)The Influence of Multiple Store Environment Cues on Perceived Merchandise Value and Patronage Intentions (2002)Customer repurchase intention (2003)Foundations of Behavioral Research (1967)Personal Religious Orientation and Prejudice. (1967)Handbook of Religion and Health (2004)Intention to choose Halal products: the role of religiosity (2012)The role of Islamic religiosity on the relationship between perceived value and tourist satisfaction (2014)Halal tourism, is it really Halal? (2015)Attachment styles among young adults: A test of a four-category model. (1991)Managing Brand Equity (1991)Some antecedents and outcomes of brand love (2006)Islamic Bank Service Quality and Its Impact on Indonesian Customers’ Satisfaction and Loyalty (2018)Does religiosity matter for customer loyalty? Evidence from halal cosmetics (2020)Millennial loyalty towards artificial intelligence-enabled mobile banking: evidence from Indonesian Islamic banks (2021)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)CRM, service quality and organizational performance in the banking industry: a comparative study of conventional and Islamic banks (2020)Determinants of service quality and its effect on customer satisfaction and loyalty: an empirical study of private banking sector (2020)A Service Quality Model and its Marketing Implications (1984)The Behavioral Consequences of Service Quality (1996)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Loyalty formation and its impact on financial performance of Islamic banks – evidence from Indonesia (2020)Influencing factors of customer loyalty in mobile payment: A consumption value perspective and the role of alternative attractiveness (2023)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The partial least squares approach for structural equation modeling. (1998)Service quality, customer satisfaction and customer value: holistic determinants of loyalty and word-of-mouth in services (2021)The exploration role of Sharia compliance in technology acceptance model for e-banking (case: Islamic bank in Indonesia) (2021)An Index of Factorial Simplicity (1974)Digital Banking in Northern India: The Risks on Customer Satisfaction (2021)An adoption-implementation framework of digital green knowledge to improve the performance of digital green innovation practices for industry 5.0 (2022)Islamic Finance in the Era of Financial Technology: A Bibliometric Review of Future Trends (2023)Influential and intellectual structure of Islamic finance: a bibliometric review (2020)Predicting the adoption of mobile payment applications during the COVID-19 pandemic (2021)
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References

  • 1998The effect of store name, brand name and price discounts on consumers' evaluations and purchase intentions1,423 cited
  • 2015The effects of religion on consumer behavior: A conceptual framework and research agenda461 cited
  • 2009Relevancy and Measurement of Religiosity in Consumer Behavior Research447 cited
  • 2021Customer satisfaction in the digital era: evidence from Islamic banking172 cited
  • 2019Loyalty towards Islamic banking: service quality, emotional or religious driven?150 cited
  • 2019The role of service quality within Indonesian customers satisfaction and loyalty and its impact on Islamic banks126 cited
  • 2019Predicting behavioural intention toward Islamic bank: a multi-group analysis approach100 cited
  • 2017Quality and image of banking services: a comparative study of conventional and Islamic banks99 cited
  • 2017Brand religiosity aura and brand loyalty in Indonesia Islamic banking91 cited
  • 2009Emotional and rational motivations for customer loyalty in business-to-business professional services56 cited
  • 2022Objectives of Islamic banking, customer satisfaction and customer loyalty: empirical evidence from South Africa52 cited
  • 2019Muslim customer perceived value on customer satisfaction and loyalty: Religiosity as a moderation40 cited
  • 2005Managing and Measuring Customer Service Quality in Islamic Banks: A Study of the Kuwait Finance House20 cited

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  • 2023Islamic banks’ service quality in Somalia: Customer loyalty, satisfaction, and the role of trust as a mediator12 cited
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